Enterprise Change & Adoption Lead

Acuity Insurance•,

7d•$175,000 - $225,000•Hybrid

About The Position

Acuity is seeking an Enterprise Change & Adoption Lead to own and advance the enterprise approach for helping the organization adopt and sustain strategic change. You will be responsible for equipping leaders, engaging employees, activating a business-wide change agent network, and partnering across the enterprise to ensure new ways of working are understood, embraced, and sustained. You will connect change strategy to enterprise priorities, business outcomes, and the behaviors required for long-term transformation while building repeatable change practices, measuring adoption outcomes, and preserving Acuity’s human-first culture.

Requirements

Demonstrated leadership of organizational change and adoption for enterprise-scale, multi-year transformations across multiple functions, with 5 to 10 years of change-management experience and insurance domain experience preferred.
Experience connecting change strategy to business outcomes, enabling leaders and sponsors, building repeatable practices, and measuring adoption through readiness, utilization, behavior change, and business-impact indicators.
Familiarity with Lean, Prosci/ADKAR, or Kotter preferred.
Proven skill in facilitation, stakeholder engagement, executive communication, and leading through influence across a matrixed organization.
Experience with change-management dashboards, collaboration tools, and training platforms.
Bachelor’s degree
Mobilize sponsors, leaders, and change agents to carry change through their areas.
Craft and deliver two-way messaging that builds understanding, surfaces concerns, and earns trust.
Judge where to hold proven practice firm and where to champion local ownership and adaptation.
Drive adoption through business partnerships and in close collaboration with strategic leaders across the organization.
Navigate a culture rooted in mission and values and a dynamic, evolving environment, meeting resistance with support rather than force.
Introduce practical approaches that fit Acuity rather than applying methodology rigidly.
Persist through extended transformation periods, where energy and engagement may decline.
Continuously build the organization’s change capability, and their own.

Nice To Haves

insurance domain experience preferred
Familiarity with Lean, Prosci/ADKAR, or Kotter preferred
advanced degree, certificate, or professional change-management designation is a plus

Responsibilities

Own the enterprise change and adoption approach; keep it practical, scalable, and true to Acuity for any future transformation.
Assess readiness and adoption baselines; build change plans aligned to program goals across communications, training, and engagement.
Establish and maintain consistent core change practices; invite local ownership to adapt implementation to their unique needs.
Ensure technology and automation are adopted in ways that reinforce Acuity’s human-first foundation.
Identify and manage stakeholders across all areas of the organization.
Equip leaders to visibly drive change, use cascade tools, build sponsorship capability, and align teams through working sessions.
Convert executive alignment into active sponsorship that reaches all levels, including the front line.
In partnership with leadership, develop messaging that articulates why change is needed, its impact, and the expected benefits.
Establish two-way communication practices, including executive updates and end-user messaging aligned with “with heart” leadership.
Build, train, and lead a business-wide change agent network as a foundational enabler for future transformation efforts.
Use the network to localize messaging, surface concerns, resistance, and adoption risks early, supporting peers through change.
Partner with business leaders to design role-specific training.
Support deployment of digital learning tools and job aids; tie enablement to active initiatives rather than broad training.
Conduct impact assessments for new processes and systems.
Recommend mitigation strategies to improve adoption and address resistance.
Define adoption KPIs and readiness indicators; prioritize adoption outcomes over activity measures.
Refine change strategies based on adoption data and stakeholder feedback.
Embed change practices into the existing transformation cadence and business delivery routines.
Work closely with external partners to ensure ongoing engagements are executed effectively and efficiently.
Shape the change approach into a reusable and accessible Acuity model that strengthens core change capabilities and resilience.
Define change leadership expectations across levels.
Partner with other areas to embed change leadership into leadership development programs.
Reinforce alignment with Acuity’s 'with heart' culture.
Routine travel required for relevant conferences, strategic partner visits, and professional development.
Highly regular and predictable attendance.
Performs other duties as assigned.