Provides technical/management leadership for enterprise ServiceNow IT service portfolio and catalog management. Directs infrastructure architecture development establishing alignment with DOS and Federal standards across global enterprise. Establishes architectural direction translation strategy into support requirements including enterprise impact assessments. Directs IT infrastructure standards development achieving standardized configurations across organization supporting 350+ facilities. Establishes governance review process strategy including communication, training, and organization-wide standards adoption. Directs metrics development to measure adoption and compliance supporting compliance monitoring across enterprise. Establishes service portfolio strategy ensuring comprehensive set of products and services aligned with agency modernization goals. Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing.
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Job Type
Full-time
Career Level
Senior