Enterprise Architect - Consumer Banking & Marketing

M&T Bank

17d•$139,700 - $232,900•Hybrid

About The Position

Provides enterprise architecture leadership for Retail and Consumer Banking and Marketing capabilities. Shapes business-aligned technology strategies, target-state architectures, and roadmaps across deposits, customer information, marketing, product and pricing, branch and contact center experiences, payments, cards, ATMs, item processing, servicing, and related operational platforms. Consumer lending and digital channel architecture are outside the primary scope and are supported by separate architecture roles. The role develops capability maps, current- and target-state architectures, reference patterns, transition roadmaps, high-level designs, and architecture decision records. It guides delivery and engineering teams without taking day-to-day delivery ownership, and partners with business, product, data, technology, cybersecurity, risk, compliance, operations, and experience teams to align priorities, investments, and sequencing. The position also provides architecture governance and lifecycle oversight, evaluates vendors and platforms for enterprise fit and risk, and communicates architecture decisions, tradeoffs, dependencies, investment implications, and risks to senior leaders. On-site presence is required at the Seneca One Tech Hub in Buffalo, New York, for one week per month.

Requirements

Bachelor’s degree and a minimum of 7 years of relevant work experience, or, in lieu of a degree, a combined minimum of 11 years of higher education and/or relevant work experience.
At least 7 years of experience in enterprise, domain, solution, or application architecture, including at least 3 years supporting consumer or retail banking capabilities and technology.
Demonstrated experience developing target-state architectures, reference patterns, roadmaps, and transition plans across a complex application and data landscape.
Experience integrating enterprise platforms, legacy systems, APIs, events, data services, and third-party products within a regulated environment.
Working knowledge of architecture modeling and documentation practices, with the ability to communicate effectively with executive, business, and engineering audiences.
Experience evaluating vendors and technology options and translating business, risk, operational, and financial considerations into clear recommendations.

Nice To Haves

Experience with deposit platforms, customer information systems, branch and contact center technology, payments, cards, ATMs, item processing, marketing technology, CRM, product and pricing, or customer communications.
Experience within a large financial institution with complex legacy modernization, regulatory, data, and operational resilience requirements.
Familiarity with enterprise architecture methods and tools, including capability models, value streams, roadmaps, and architecture repositories.
Product-specific experience with platforms such as Hogan, Genesys, card and payment platforms, ATM and item-processing systems, CRM, marketing automation, customer data platforms, workflow platforms, and enterprise integration services is beneficial.

Responsibilities

Define and evolve domain architecture strategies and roadmaps aligned with Consumer Banking and Marketing priorities, regulatory requirements, enterprise standards, and long-term technology direction.
Develop current-state and target-state architectures, capability models, value streams, reference patterns, and transition roadmaps across Consumer Banking and Marketing.
Translate strategic objectives into actionable high-level and solution architectures that guide delivery and engineering teams without assuming day-to-day delivery ownership.
Architect interoperable customer, product, pricing, payments, cards, branch, contact center, ATM, item processing, marketing, campaign, consent, and servicing capabilities.
Promote consistent customer identity, profile, preference, consent, authentication, personalization, and communication patterns across the consumer ecosystem.
Partner with business, product, data, technology, cybersecurity, risk, compliance, operations, and experience teams to align investment and sequencing decisions.
Provide architecture governance and lifecycle oversight to ensure implementations align with approved standards, roadmaps, resilience objectives, and control requirements.
Evaluate vendor and platform options for enterprise fit, functional coverage, integration, cost, operational resilience, third-party risk, and avoidance of unnecessary duplication.
Communicate architecture decisions, tradeoffs, dependencies, and investment implications clearly to senior business and technology leaders.
Produce capability maps, architectures, multiyear roadmaps, high-level designs, architecture decision records, reference architectures, integration patterns, standards, reusable guidance, technology assessments, vendor evaluations, gap and transition analyses, executive briefings, and architecture governance evidence.