Enterprise Applications Specialist

University of Hawaii Foundation•Honolulu, HI

5d•$68,000 - $80,000•Onsite

About The Position

The Enterprise Applications Specialist provides functional support for University of Hawai‘i Foundation’s enterprise applications, reporting platforms, ETL platform, and related systems and technologies, including CRM, financial, and reporting systems. The Specialist provides applications support for end users, and serves as a liaison between end users, business owners, and Advancement Services technical staff to help identify user needs, troubleshoot application issues, document business processes, support system training, and recommend practical system enhancements. This position works closely with the Advancement Analyst Manager and Systems Programmer/Analyst to improve application usability, streamline business processes, and ensure that enterprise systems effectively support UHF’s operational and reporting needs.

Requirements

Qualified candidates should have experience using business applications and the ability to understand business processes, user needs, and application support issues.
Ability to learn and support enterprise applications, reporting platforms, ETL tools, and related enterprise systems.
Computer proficiency required, including Microsoft Office and business/database applications.
Ability to communicate effectively, possess good organizational skills, document procedures clearly, and work collaboratively in a team environment.
Ability to professionally interact with all levels of the university and UHF community.
Strong attention to detail and commitment to accuracy, consistency, and quality.
Must be able to prioritize work, be proactive, take initiative, resolve problems, follow through, and manage multiple requests in a timely manner.
Strong customer service skills and ability to assist users with varying levels of technical experience.
Ability to identify recurring issues, ask clarifying questions, and recommend practical improvements to systems, workflows, and training materials.
Self-starter with ability to multi-task in a high-pressure, fast-paced environment.

Nice To Haves

Experience with CRM, financial, reporting, ETL, or other enterprise systems preferred.

Responsibilities

Provide functional application support to end users of UHF’s enterprise applications, reporting platforms, ETL platform, and related systems, including Ellucian Advance, Blackbaud Fundraiser Performance Management, CentralSquare Finance Enterprise, SAP Concur, SAP Crystal Reports, IBM Cognos, Alteryx, and related enterprise systems.
Serve as a first point of contact for application questions, user issues, troubleshooting, and basic system guidance.
Work closely with end users and business owners across internal departments to understand business processes, pain points, and system needs.
Document user issues, business requirements, process flows, enhancement requests, and recommended solutions.
Triage application issues and work with the Advancement Analyst Manager, Systems Programmer/Analyst, vendors, and other technical staff to resolve problems.
Assist with testing system fixes, enhancements, upgrades, reports, dashboards, workflows, and new functionality before implementation.
Understand user needs, translate them into clear requirements, and work collaboratively with technical staff to support solutions.
Make informed recommendations to the Advancement Analyst Manager and technical team regarding system enhancements, workflow improvements, training needs, and opportunities to improve user adoption.
Maintain knowledge of the functional areas of UHF’s enterprise applications and how they are used across the organization.
Assist with user setup, access coordination, and application-related onboarding/offboarding processes as appropriate.
Create, update, and maintain user documentation, quick reference guides, training materials, and internal support procedures.
Assist in developing and conducting application training for new hires and existing users.
Help identify recurring user issues and recommend improvements to reduce support needs and improve data quality.
Support reporting and business intelligence users by helping clarify report needs, gather requirements, and coordinate with report developers or technical staff.
Maintain effective working relationships with end users, business owners, vendors, and technical staff.
Serve as a backup to the Data Management Specialist by helping ensure regular and timely responses to constituent record updates and other data-related needs, and by overseeing part-time student staff responsible for enhancing records, tracing lost alumni, and keeping information updated in the CRM application.
Perform other duties and activities in support of the UHF mission as requested.

Benefits

10% 403(b) contributions after 7 months of employment. This is automatic and NOT dependent on the employee making any contributions. PLUS, ALL contributions are 100% immediately vested!
Term life insurance
AD&D insurance
Short term disability insurance
Long term disability insurance
Tuition reimbursement after 1 year of employment
Employee assistance program
Generous PTO and paid holidays
Health, Prescription, Dental, and Vision Insurance
Free parking after 5 years of service
Medical Flexible Spending Account
Dependent Care Flexible Spending Account
Insurance coverages for spouse and/or children
Critical care insurance
Legal insurance
Pet insurance