Enterprise Applications Manager

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

1d•Onsite

About The Position

Reporting to the VP of Enterprise Applications, the Enterprise Applications Manager will be responsible for the design, development, implementation, and maintenance of our enterprise applications. This position is a liaison between internal team members and external vendors. It requires an understanding of the organization's structure, policies, and operations, to recommend solutions that enable the organization to achieve its goals.

Requirements

Working knowledge of laws and regulations related to the credit union.
Working knowledge of the organization's policies/procedures and credit union's service philosophy.
Working knowledge of the credit union's in-house computer system and internet.
Working knowledge of modern principles and practices of technology, systems integration, and project management.
Working knowledge of business English, spelling, grammar, composition, and arithmetic.
Working knowledge of Credit Union rules, products, services, regulations, and procedures.
Working knowledge of project management standards and practices.
A four-year college level of language, mathematics, writing, and reasoning skills.
Three or more years of experience deploying technology solutions and managing teams.
Flexibility and high professional standards of personal appearance, conduct, judgment, and the highest level of confidentiality.

Nice To Haves

A bachelor’s degree in computer science, Information Systems, or Business is preferred.

Responsibilities

Lead the team(s) that oversees the design, development, implementation, and maintenance of our organization’s enterprise applications, including the core system, Symitar.
Collaborate with stakeholders to define requirements, prioritize projects, and develop application development and enhancement roadmaps.
Assist in managing the full life cycle of enterprise applications, including planning, development, testing, deployment, and ongoing support.
Responsible for managing and directing people and/or resources with fairness and consistency to meet departmental goals.
Promote teamwork and encourage process improvement and efficiency, while creating a positive work environment where employees feel recognized and valued.
Responsible for evaluating employees, determining talents and development opportunities, and working with employees to improve performance, enhance skills, or create loyalty to the credit union.
Conduct timely employee performance appraisals and coaching, and effectively resolve employee issues and performance concerns.
In the event of a merger or acquisition, develop and execute integration plans for enterprise applications.
Ensure data integrity and system compatibility to facilitate smooth transitions and minimize disruption to business operations.
Maintain security standards to address confidentiality, integrity, and availability of systems and data.
Develop processes and technical recommendations to drive efficiency and productivity based on data collected, feedback from subject matter experts, and best practices.
Understand testing capabilities of systems/products, personally conduct necessary testing for system upgrades/new products, and develop comprehensive user testing opportunities, as appropriate.
Understand the organization’s direction, structure, and initiatives.
Become the subject matter expert in various aspects of enterprise applications.
Effectively analyze current business processes and systems to identify potential opportunities, needs, issues, and problems that could impact business results.
Synthesize data to support recommendations for action.
Develop performance metrics and report statuses to appropriate levels of BHFCU management.
Develop and maintain documentation, policies, and procedures related to enterprise application management.
Monitor system performance, troubleshoot issues, and implement solutions to optimize performance and reliability.
On call for supporting enterprise applications, to ensure issues are resolved as quickly as possible and projects meet delivery timelines.
Maintain security standards to address confidentiality, integrity, and availability of systems and data.
Serve as backup support to maintain and administer parameters, defaults, and system settings within the Credit Union’s enterprise applications.
Coordinate vendors and vendor relationships to maintain a positive working relationship that benefits the Credit Union and ensures reliable, high-quality service.
Perform other duties as assigned by VP Enterprise Applications.