Enterprise Application Administrator

EFCO Corp.•Des Moines, IA

12h•Onsite

About The Position

As a member of the Enterprise Applications Team, this role is responsible for the configuration, security, maintenance, troubleshooting, optimization, and expansion of EFCO’s enterprise application portfolio, which can span ERP, CRM, and HCM platforms. Operating within a pooled support model, each administrator on the team maintains primary ownership of a specific platform while also providing backup support for all applications. The role requires technical proficiency, a systems-oriented mindset, collaboration, and should be passionate about helping the business maximize the value from its systems.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent relevant experience.
Three plus years administering and implementing enterprise applications.
Strong working knowledge of MRP/ERP systems and manufacturing data structures, such as IFS Cloud ERP, Salesforce CRM, or Dayforce HCM preferred.
Skilled in Excel and basic data analysis tools.
Communicates effectively verbally and in writing, producing clear, concise, and professional content and adapting style to audience and setting.
Proficiently uses job-specific tools, systems, and procedures to perform tasks effectively.
Adjusts quickly and effectively to changing circumstances, priorities, and feedback.
Breaks down complex information to identify patterns, relationships, and root causes.
Develops and maintains productive, respectful relationships across teams and functions.
Ability to regularly perform all job functions at company office or designated worksite.
Ability to withstand environmental conditions such as extreme heat or cold, grass, wind, sand, fumes, odors, gases, noises. Etc.

Nice To Haves

Experience in IFS Cloud ERP, Salesforce CRM, or Dayforce HCM a plus.

Responsibilities

Serve as a primary point of contact for end users by tracking and troubleshooting issues, answering questions, and providing guidance on system functionality and capabilities.
Collaborate with stakeholders across departments to identify pain points, gather requirements, and translate business needs into scalable system solutions.
Design, develop, test, and implement new features and enhancements aligned with business priorities.
Lead implementation projects as the organization adopts new platforms or expands existing ones.
Partner with development teams and/or vendors on integration projects by defining business requirements, documenting data flows, and validating data integrity.
Develop and maintain an internal roadmap to track enhancements and optimization initiatives.
Administer and support enterprise applications across platforms such as ERP, CRM, and HCM, ensuring system availability, performance, and data integrity.
Manage user accounts, role-based access, and security permissions in accordance with industry best practices.
Configure and maintain workflows, automation rules, and system settings to support evolving business processes.
Design and maintain reports and dashboards that deliver actionable insights to business stakeholders and leadership.
Maintain comprehensive system documentation including configuration standards, user role matrices, workflow logic, and known issue logs to support cross-platform knowledge sharing within the team.
Serve as the primary as liaison with software vendors to resolve system issues and implement best practices.
Coordinate, test, and deploy platform updates, patches, and new releases with minimal disruption to end users.
Design, develop, document, and deploy efficient testing procedures to validate all enhancements, releases, and upgrades.
Maintain documentation of system configurations, customizations, release changes, operational runbooks, process maps, and data flows.