Enterprise App Tech Admin

Norwegian Cruise Line Holdings Ltd. • Miami, FL

3d

About The Position

Responsible for serving as the primary technical global support contact for the Concur application which includes the Expense, Travel, and P-Card modules. This individual will be directly responsible for ensuring that all integrations from/to Concur (SAE file, Employee Import, Chart of Accounts, etc).) are running successfully. Act as the application Subject Matter Expert (SME) for any upgrades/changes to the application and will handle all end-user Incidents/Requests reported through Service Now pertaining to Concur. Serve as a backup functional analyst for the PeopleSoft Financials AM, AP, and GL modules.

Requirements

• Bachelor's degree in Finance, Accounting or Management Information Systems or related field of study or any equivalent combination of experience and skills
• Minimum 2-3 years of experience providing IT support for a corporate Travel and Expense application.
• Knowledge of Travel and Expense best practices and policies required
• Experience supporting Concur Travel, Expense, P-Card, and Detect functionality is required

Nice To Haves

• Knowledge of Single Sign-on via Okta is preferred
• PeopleSoft Financials (AM, AP, GL) experience preferred, but not required
• Basic SQL experience preferred, but not required

Responsibilities

• Monitor the integrations from/to the Concur application and troubleshoot any issues identified.
• Serve as the IT subject matter expert for Concur and work with the business on any new enhancement requests and/or changes.
• Develop test cases, perform Quality Assurance testing, and facilitate User Acceptance Testing to ensure business requirements are met prior to implementing changes in Production.
• Document all Standard Operating Procedures and ensure compliance with NCLH internal controls (ITGCs).
• Perform semi-annual application User Access Reviews with business stakeholders.
• Work directly with the Concur Support team on issue escalations.
• Work with IT security on access issues relating to Okta and Single Sign-on (SSO).
• Attend Release Note review calls to learn about upcoming changes and determine impact if/any to our environment.
• Perform other job-related functions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level