Enterprise AI Use Case Analyst

First Citizens Bank•Charlotte, NC

About The Position

The Enterprise AI Use Case Analyst supports the advancement of AI and Generative AI initiatives across the organization by partnering with business, technology, risk, and data teams. The role helps identify opportunities to apply AI, assess business processes, coordinate governance activities, and support the delivery of AI use cases from ideation through implementation. It is suited for a professional who combines analytical thinking, business process understanding, and collaboration skills while developing expertise in AI-enabled transformation.

Requirements

Bachelor's degree and 2 years of experience, or a high school diploma/GED or equivalent and 6 years of experience in Data Management, Financial Analysis, or a similar field.

Nice To Haves

A proven track record delivering AI, ML, and GenAI products or use cases from ideation through production deployment and value realization.
Ability to rapidly prototype AI solutions, build proofs of concept (POCs), and create mockups using modern AI tools to validate business value and accelerate stakeholder buy-in.
Experience evaluating business processes and identifying opportunities for efficiency, automation, or enhanced customer and employee experiences.
Experience with AI and Generative AI technologies, use case evaluation, prompt engineering, or AI-enabled workflow solutions.
Experience working with cross-functional teams including business, technology, data, risk, compliance, or vendor partners.
Excellent communication and facilitation skills, with the ability to gain alignment across diverse stakeholder groups.
Experience with modern AI and data platforms, including AWS AI/ML, Snowflake, vector databases, orchestration frameworks, and MLOps platforms.
Understanding of Agile delivery practices and project execution frameworks.

Responsibilities

Partner with business stakeholders to understand processes, identify improvement opportunities, and evaluate potential AI and Generative AI use cases.
Support the intake, assessment, prioritization, and tracking of AI use cases within assigned business domains.
Assist in documenting process flows, success metrics, and value realization opportunities.
Contribute to solutioning activities with business, technology, data science, and vendor teams to evaluate potential AI approaches.
Coordinate AI governance activities, including documentation, stakeholder engagement, risk assessments, and approval processes.
Monitor use case progress, risks, dependencies, and milestones, escalating issues as appropriate.
Develop presentation materials to communicate use case status, benefits, and outcomes to stakeholders.
Track and report portfolio metrics, implementation progress, and realized business value.
Stay informed about emerging AI capabilities and identify opportunities to apply them to business challenges.