Enterprise AI Support

Accenture•St. Catharines, ON

6d•Onsite

About The Position

Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies. As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations. We’re offering a $19.62/hour starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.

Requirements

Minimum 1 year of experience in a help desk, technical support role
High School Diploma or equivalent
Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)
Analytical and solution-oriented mindset
Excellent communication and interpersonal skills
Adaptability and flexibility in a fast-paced environment
High attention to detail and precision in troubleshooting
Team player who thrives in a collaborative, high-performing environment

Nice To Haves

Technical or customer support experience in a digital or SaaS environment
Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool
Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON
Post-secondary education in Technology, Computer Science, or a related field an asset
Tech-savvy, with the ability to learn and apply new tools quickly
Excellent problem-solving and decision-making abilities
Strong written communication, analytical thinking, and multitasking skills

Responsibilities

Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
Troubleshoot issues remotely using internal dashboards and generative AI tools.
Identify opportunities to enhance systems, efficiency, and customer experience.
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
Continuously learn and adapt to emerging technologies.

Benefits

Competitive starting wage of $19.62/hour
$2,000 sign-on bonus
Rapid career advancement opportunities within 6–12 months
Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options
Shift premiums for hours worked after 9:00 p.m., seven days a week
Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance
Annual performance-based salary increases and recognition programs
Spacious, technology-enabled workstations and modern collaboration tools
Professional development with paid training, coaching, and continuous learning opportunities
A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives