Enterprise Ad Ops Specialist I
About The Position
ZipRecruiter is seeking an Enterprise Implementation Specialist to support its Enterprise business. In this role, the employee will become an implementation subject matter expert for Enterprise clients and internal teams, providing consultative, proactive, timely, and meticulous support to deliver solutions that automate job posting and candidate delivery. The role includes ownership of Enterprise client account setup and implementation, including job ingestion, tracking, campaign structure, candidate delivery, account and data mapping, testing, and monitoring. The specialist partners with clients, colleagues, and third-party representatives to navigate implementations, diagnose and resolve technical issues, and manage complex client concerns. They also provide feedback to Product, meet implementation productivity and quality goals, maintain knowledge of ZipRecruiter products and services, and use administrative tools and Salesforce Sales/Service Cloud.
Requirements
- At least 3 years of experience in Customer Service, Client Support, Customer Success, or Technical Support.
- At least 1 year of experience in performance campaign implementation or a technical role.
- At least 1 year of experience working with Salesforce.com or other CRM software.
- Proactive problem solver with a demonstrated track record of finding solutions.
- Ability to break down complex technical situations and explain them in non-technical terms.
- Technical aptitude and ability to navigate complex issues.
- Detail-oriented, organized, and strong time-management skills.
- Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment.
- Ability to work well with driven, urgent sales personnel and high-need clients.
- Ability to build rapport and establish relationships with customers and colleagues.
- Patient listening skills, including probing and clarifying to gather necessary details.
- Excellent problem-solving skills when working in ambiguity and with limited direction.
- Advanced knowledge of G Suite and MS Office Suite, including Word, Excel, and PowerPoint.
Nice To Haves
- Experience selling Recruitment Advertising and/or Performance Based Advertising.
- Knowledge of XML, HTML, JSON, Regular Expressions, and Boolean search.
Responsibilities
- Own initial and ongoing Enterprise client account setup, including job ingestion, tracking, campaign structure, and candidate delivery.
- Determine the best solution for clients based on their integration requirements.
- Partner with ZipRecruiter clients, employees, and third-party representatives to navigate implementation and resolve issues in a timely manner.
- Diagnose technical issues efficiently and provide a resolution path.
- Proactively monitor implementations for tracking, reporting, and account or campaign integrity issues.
- Configure accounts and data mapping based on implementation criteria.
- Perform required testing after implementation launches.
- Triage, manage, and resolve complex internal and external client issues, following through to ensure satisfaction.
- Provide team and client experience feedback to the Product team to support continual improvement of tools.
- Meet or exceed productivity and quality performance goals for implementations.
- Maintain advanced knowledge of evolving ZipRecruiter products and services.
- Navigate administrative tools used to operate ZipRecruiter products and Salesforce Sales/Service Cloud.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
