Enterprise Account Partner

NinjaOne•Austin, TX

2d•Hybrid

About The Position

The NinjaOne Enterprise Account Partner role is responsible for managing and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments. The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operational expertise to align customer outcomes with business objectives while identifying opportunities for expansion across the NinjaOne platform.

Requirements

Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
Experience partnering with executive stakeholders in complex enterprise organizations
Strong business acumen with the ability to translate technical capabilities into measurable business value
Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
Ability to navigate cross-functional organizations and influence outcomes internally and externally
Highly organized, proactive, and solutions-oriented with strong executive communication skills

Nice To Haves

Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred

Responsibilities

Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives