Enterprise Account Manager (Bilingual Spanish)

Auror • Denver, CO

1d • $130,000 - $155,000 • Hybrid

About The Position

Auror is seeking a commercially accountable Retail Partnerships Manager to drive enterprise revenue growth across a portfolio of its most strategic Tier 1 retail customers. This role involves direct ownership of expansion, renewals, and long-term Annual Recurring Revenue (ARR) performance. The position focuses on leading commercial strategy, identifying and closing upsell opportunities, and managing renewal negotiations, all while collaborating closely with Customer Success to ensure value realization. This role bridges executive engagement with enterprise sales strategy, aiming to foster revenue growth and build enduring strategic partnerships. The position is based in Denver, CO, with a hybrid schedule, but fully remote candidates outside the Denver area are also welcome.

Requirements

• Proven Enterprise Sales experience including success managing and expanding enterprise accounts.
• Fluency in both English and Spanish (written and verbal) is required for this role.
• Strong commercial acumen with experience closing expansion and renewal deals.
• Skilled negotiator comfortable leading multi-year SaaS contract discussions.
• Executive presence with the ability to influence senior stakeholders.
• Analytical and data-informed in building account strategy.
• Self-motivated and highly organized with disciplined pipeline management.
• Comfortable operating in a dynamic, high-growth environment.
• Willingness to travel up to 30%.

Nice To Haves

• Experience in retail, Asset Protection, or Loss Prevention environments.
• Experience operating within a land-and-expand SaaS model.
• Demonstrated strong alignment to Auror's Guiding Principles.

Responsibilities

• Own Tier 1 revenue growth through structured account planning, whitespace identification, and alignment to executive business objectives.
• Drive upsell, cross-sell, and renewal outcomes end-to-end, leading discovery, business case development, negotiation, and close.
• Maintain disciplined use of Salesforce, Trumpet, and core sales tooling to ensure forecast accuracy, pipeline hygiene, and commercial visibility.
• Systematically multi-thread across economic buyers and executive sponsors to accelerate deal velocity and de-risk revenue.
• Anchor commercial decisions in quantified value and ROI, structuring multi-year agreements to maximize retention and ARR growth.
• Lead executive presentations, demos, and strategic discussions that articulate the value of Auror's platform.
• Deeply understand customer business operations and context to help embed Auror Core and added functionality within their organization.
• Establish and deepen relationships with senior retail executives and Asset Protection / Loss Prevention leaders.
• Lead strategic conversations that tie Auror’s platform to enterprise priorities and measurable business impact.
• Position Auror as a long-term, enterprise-wide partner.
• Manage customer expectations and internal alignment, ensuring product requests, escalations, and commercial commitments are structured and strategically prioritized.
• Act as an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.
• Partner with Account Executives during pilot and early deployment phases for Tier 1 customers, assuming full commercial ownership post-initial contract.
• Build 12–24 month expansion roadmaps aligned to customer objectives.
• Remove roadblocks and mitigate risks to swift deployment and expansion.
• Partner closely with Customer Success, who leads Business Reviews and value realization.
• Partner with Product and Marketing to support strategic growth initiatives.
• Maintain accurate forecasting and pipeline discipline.

Benefits

• Competitive salary range: Depending on level of experience, between $130,000 - $155,000 (IC5) 60/40 split.
• Employee share scheme.
• Flexibility and healthy work/life blend.
• Shorter work weeks (Friday afternoons off).
• Focus on mental and physical health: Wellness Days, and up to $500 for expert sessions every year.
• Health care plan (Medical, Dental & Vision): Auror covers 100% of the cost of your individual health insurance plan with Anthem & Metlife.
• Family-friendly: Comprehensive paid parental leave - 12 weeks for birth parents and 6 weeks for non-birth parents following birth, adoption, or surrogacy, available to all Aurors from day one.
• Personal growth: Support to participate in courses, conferences, or events.
• Team lunches and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed