Enterprise Account Manager

Roo

7d • $90,000 - $155,000 • Remote

About The Position

We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve flexibility in their careers and personal lives. Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.

You will own day-to-day account execution and relationship management across a named portfolio of enterprise partners. You will manage exec, regional, and hospital relationships that drive platform adoption, shift coverage, and retention. You will partner closely with cross-functional Roo teams (Product, Ops, Customer Support, Hospital Success, Onboarding Specialists, Business Development, and Vet Account Management) and align with the Director of Enterprise on account priorities, messaging, and outcomes.

Requirements

• 3+ years in account management, customer experience, customer success, or multi-location client support.
• Strong relationship builder who balances advocacy, accountability, and education.
• Comfortable operating with autonomy in a dynamic environment.
• Organized and execution-focused, able to prioritize and deliver through ambiguity.
• Strong communicator, both written and verbal.
• Veterinary hospital operations experience is required.

Responsibilities

• Own regional and hospital relationships across your portfolio, acting as Roo’s day-to-day partner to field and hospital teams.
• Support executive relationships through QBRs for your accounts by helping prepare exec-ready narratives, coordinating stakeholders, tracking action items, and ensuring follow-through.
• Lead activation and onboarding through group sessions when appropriate, and by ensuring hospitals move efficiently to activation status.
• Drive adoption and engagement by coaching hospital teams on posting recommendations, best practices, and how to resolve recurring blockers. Adjusting hospitals’ view of relief as a growth lever.
• Monitor account health using usage data to spot churn risk, engagement decline, and opportunities for growth.
• Coordinate cross-functionally with local Roo reps and internal stakeholders to deliver a smooth, responsive support experience.
• Execute retention plans that prevent churn and increase long-term value.
• Bring partner feedback forward, ensuring hospital-level needs inform strategic planning and internal roadmaps.
• Co-own Net Revenue Retention (NRR) outcomes for named accounts.

Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.
• Gifts on your birthday & anniversary.
• Opportunity for domestic travel, including for regional team building events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed