Enterprise Account Manager
About The Position
Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more. We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. You'll manage a book of business of about 5-10 clients with an ACV of $6m-$15m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development.
Requirements
- Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue.
- Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans.
- Exceptional relationship-building skills and experience engaging with C-suite stakeholders.
- Excellent communication, negotiation, and storytelling abilities with a data-driven mindset.
- Demonstrated ability to lead cross-functional teams without formal authority.
- Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach.
- Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts.
- High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities.
Responsibilities
- Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets.
- Build and deepen executive-level relationships across multiple functions within enterprise customers.
- Act as the voice of the customer internally, advocating for their needs and influencing product, support, and operational teams.
- Identify and close upsell, cross-sell, and renewal opportunities that deliver mutual value.
- Collaborate cross-functionally to ensure timely and successful delivery of solutions according to customer objectives.
- Leverage data and KPIs to monitor account health, usage trends, and growth potential.
- Drive customer success by aligning product capabilities with business outcomes and delivering continuous value.
- Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes.
- Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes.
Benefits
- Equity for all employees
- 401(k) + matching
- Commuter benefits
- Fully-covered medical, dental, and vision insurance from your first day
- Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
