Enterprise Account Manager

LucidLink

13h•Remote

About The Position

We are seeking a driven and customer-focused Enterprise Account Manager to manage and grow some of LucidLink's most valuable customer accounts. The mission of this role is to create lasting, impactful relationships with the Enterprise (1000+ employee) customer base, with the primary goal of driving net retained revenue (NRR) through renewals and customer upsells. The ideal candidate will possess a proven track record in relationship building and demonstrate a strong business owner mentality.

Requirements

Familiarity with software-as-a-service (SaaS) business models and customer lifecycle.
Proven track record in building strong client relationships and delivering customer value – in sales, customer success, customer service, or another client-facing role.
Strong communication and problem-solving skills with a customer-centric approach.
Ability to work cross-functionally with sales, support, and technical teams to drive customer success.
A business owner and “lifelong learner" mindset with the ability to adapt to change and deliver results in a fast-paced, growing company.

Responsibilities

Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.
Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval.
Maintain strong customer relationships through meetings, syncs, and Quarterly Business Reviews (QBRs).
Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized.
Leverage data and analytics to anticipate churn before it happens and providing solution that earn our customers' business year after year.