Enterprise Account Manager

Retell AI • Redwood City, CA

22d • $180,000 - $220,000 • Onsite

About The Position

We've landed the logos. This role exists because keeping and growing them is now the biggest opportunity. You'll own a book of enterprise accounts from launch onward, the relationship, the consumption number, the renewal, and the expansion. We price on usage, growth here isn't a repapering exercise: you grow the account by getting more of the customer's call volume onto Retell, which means you'll be in the data, in the QBRs, and in the room when they decide what to automate next.

Requirements

• 2+ years in Account Management, Customer Success Management, or another post-sales role where you personally owned a renewal or expansion number at a B2B software company.
• A track record you can walk through: a specific account, what it was worth when you got it, what it was worth when you left it, and what you did.
• Comfort with usage data: you can read an adoption dashboard and build a commercial argument out of it.
• Ability to hold an executive conversation and a hard commercial one in the same meeting.

Nice To Haves

• Experience with consumption-based or usage-based pricing.
• Experience with AI, LLMs, or Voice AI.
• Startup experience.
• Technical fluency: you can hold your own APIs, integrations, and deployment concepts with a customer's engineering team.

Responsibilities

• Owns net revenue retention across a book of enterprise accounts.
• Own the post-launch relationship with enterprise buyers and program owners, from first production call through renewal.
• Grow consumption across the book: pilot to production, one use case to many, one department to the org.
• Own the renewal: forecast, negotiate, and close it, and find the upsell inside it.
• Turn usage data into the business case customers use internally to expand.
• Bring the blockers you find back to Product and Engineering with revenue attached.

Benefits

• 100% coverage for medical, dental, and vision insurance
• $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
• $200/month wellness reimbursement (gym, fitness classes, etc.)
• $300/month commuter reimbursement (gas, Caltrain, etc.)
• $75/month phone bill reimbursement
• $50/month internet reimbursement
• Relocation support provided
• Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed