Enterprise Account Manager

OnTrac

20d • $84,000 - $126,000 • Remote

About The Position

OnTrac is hiring an Enterprise Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This position may be performed remotely in states where the company is authorized to employ individuals. The expected starting base pay range for this position is $84,000 - $105,000, with full potential base salary range over a successful candidate’s tenure in the position of $84,000 - $126,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in Account Management
• Deep understanding of logistics industry principles and terminology
• Communicate clearly and professionally, building trust with customers and internal stakeholders.
• Build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes.
• Collaborate effectively across teams to ensure alignment and customer success.
• Thrive in fast-paced environments, prioritizing tasks while maintaining accuracy.
• Proficient with standard office software and technologies to manage accounts and communication efficiently.

Nice To Haves

• Possess a strong sense of empathy
• Enjoy assisting others

Responsibilities

• Maintain and grow assigned customer accounts by building strong relationships and driving revenue through consultative selling.
• Serve as the primary point of contact for customers, ensuring satisfaction while identifying opportunities for upselling and cross-selling.
• Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
• Monitor account performance, proactively addressing issues and identifying opportunities for growth.
• Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
• Maintain accurate records of issues, resolutions, and growth opportunities.
• Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree