Enterprise Account Manager

PermitFlow

3d•$215,000 - $250,000

About The Position

PermitFlow is hiring an Enterprise Account Manager to own the commercial relationship for a portfolio of its largest builders, contractors, developers, and multi-brand home-services platforms. The role carries a quota and responsibility for renewals, upsell, cross-sell, new-product and business-unit expansion, converting customer outcomes into retained and expanded revenue. The Account Manager becomes the named commercial owner once an account clears its opt-out window; Implementation handles onboarding and go-live, Operations manages the day-to-day operating cadence, and Customer Success owns account health and adoption. The role owns an enterprise book of business valued at $6M+ and leads renewals from strategy through close, while developing and closing expansion opportunities across products, business units, geographies, brands, and volume tiers. It builds multi-year account plans and executive relationships, translates operational results into ROI narratives, and maintains forecasts, CRM records, and close plans. The position also partners with internal teams and helps establish PermitFlow’s Account Management playbook. Travel is approximately 20% as needed for customer meetings, executive reviews, industry events, and portfolio-company headquarters visits.

Requirements

8+ years in enterprise Account Management, expansion sales, or a comparable quota-carrying post-sale role.
Personally managed a $5M+ book of business and can demonstrate GRR, NRR, renewal, and expansion performance.
Experience operating complex deals, including $200K+ ACV accounts, multi-threaded negotiations, procurement, security and legal reviews, and multi-entity rollouts.
Ability to source, qualify, price, negotiate, and close expansion opportunities directly.
Ability to build executive relationships and communicate credibly with both C-suite leaders and field-level stakeholders.
Strategic and analytical ability to connect usage and outcomes to financial impact, risk, pricing, and a multi-year growth thesis.
Forecast discipline, including clear stages, close plans, renewal timelines, and accurate commits.
Ability to create clarity and momentum across Sales, Customer Success, Product, Solutions, Support, Legal, Finance, and Revenue Operations.

Nice To Haves

Experience in construction technology, PropTech, field-service software, home services, or another operationally complex vertical is strongly preferred.
Experience helping establish or scale an Account Management function and its operating model.

Responsibilities

Own the commercial relationship and a $6M+ enterprise book of business from the point each account becomes a PermitFlow customer.
Lead renewals end to end, including strategy, pricing, negotiation, procurement, legal review, and close.
Build and close expansion pipeline across products, business units, geographies, brands, and volume tiers.
Develop multi-year account plans, stakeholder maps, whitespace maps, and mutual commercial plans.
Build trusted relationships with regional and national decision makers, including C-suite leaders and private-equity sponsors.
Translate operational outcomes such as time-to-permit, throughput, cost, and risk reduction into executive-grade ROI narratives.
Own renewal and expansion forecasting, CRM hygiene, next steps, and close plans.
Partner with Implementation, Operations, and Customer Success on onboarding, operating cadence, account health, adoption, and risk signals while maintaining a clear commercial role.
Help build the Account Management playbook, including handoffs, tiering, cadences, forecasting, and account-planning standards.
Travel as needed for customer meetings, executive reviews, industry events, and portfolio-company headquarters visits (approximately 20%).