Enterprise Account Manager
About The Position
The Enterprise Account Manager is the steady hand that keeps mid-level enterprise sellers thriving after they've been onboarded, acting as a trusted advisor. This role owns the day-to-day health of a portfolio of accounts — surfacing risks before they escalate, spotting growth opportunities, and turning account data into clear action. Reporting into the Enterprise GM, this person will help shape how Poshmark manages and scales its enterprise seller relationships over time. It's a strong fit for someone who wants ownership over a book of business and enjoys building structure in a fast-moving environment.
Requirements
- 5–7 years of experience managing a portfolio of client or seller accounts, balancing responsiveness with efficiency across multiple relationships at once
- Strong listening and relationship-building skills, with a deep understanding of seller needs and the ability to translate that into practical guidance
- Comfort building and standardizing recurring reports, and translating account-level data into clear, actionable insights
- Proactive, clear communication skills that build trust and confidence in day-to-day interactions
- Experience working across onboarding, support, product, and marketing teams to resolve issues and share feedback
- Strong prioritization skills to manage a high-volume portfolio without letting details fall through the cracks
Nice To Haves
- Experience buying and selling on Poshmark is a plus
Responsibilities
- Own the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent, straightforward support
- Serve as the seller's primary point of contact for day-to-day questions, requests, and issue resolution
- Proactively check in with accounts to identify opportunities for growth or areas of concern
- Run and standardize recurring performance reporting across mid-level accounts
- Identify trends and patterns across the account portfolio to inform broader Enterprise strategy
- Collaborate with the Enterprise team to flag accounts that need additional attention or escalation
- Partner with the Technical Onboarding team to ensure a seamless handoff from onboarding to steady-state account management
- Escalate recurring technical or integration issues to the appropriate team
- Share seller feedback and platform gaps with cross-functional partners to help prioritize future improvements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
