Enterprise Account Manager

Handshake•San Francisco, CA

14d•$179,200 - $224,000•Onsite

About The Position

Handshake is seeking an Enterprise Account Manager to join their Employer Sales Team. This role will focus on working with top employers nationwide to drive their early talent recruiting strategy. The Enterprise Account Manager will be the primary owner of a book of existing employer partners, ensuring they achieve their goals, building relationships with executives, and driving customer retention and expansion from onboarding through renewal. This high-impact role requires a blend of sales, relationship management, and customer satisfaction skills, with an ideal candidate having a proven track record of managing relationships at scale and driving renewals and expansions in a SaaS technology company.

Requirements

At least 2+ years of sales experience in Enterprise SaaS sales or Account Management, 5+ years in a closing and quota carrying role
Experience preparing renewal proposals, forecasting, and account planning
A strong history of quota attainment and excellent performance on a high-reaching team
Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies
Experience managing customer relationships alongside a Customer Success team
Experience using usage, data and results to demonstrate value and justify expansion
An impeccable communicator with polished and professional sales presentation skills
Experience operating in a high-growth business environment like Handshake

Responsibilities

Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners with an emphasis on growth
Learn your book of business inside and out to effectively position Handshake’s value proposition, always linking it back to key business issues of the customer
Develop and cultivate deep relationships with senior executives at the Director, SVP, VP, and C-suite levels at our partners
Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshake’s value
Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
Manage and present data and value-driven Quarterly Business Reviews
Enlist and inspire customers to participate in Handshake events and other marketing materials
Manage overall customer loyalty, serving as internal advocate and escalation point to customers
Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
Help scale internal process to support hundreds of premium employers
Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech