Enterprise Account Manager
About The Position
OnTrac is hiring an Enterprise Account Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. This position may be performed remotely in states where the company is authorized to employ individuals.
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of relevant experience in Account Management
- Deep understanding of logistics industry principles and terminology
- Proficiency with standard office software and technologies to manage accounts and communication efficiently.
Nice To Haves
- Communicate clearly and professionally, building trust with customers and internal stakeholders.
- Build and strengthen relationships with senior internal and external partners, using persuasive communication to influence outcomes.
- Collaborate effectively across teams to ensure alignment and customer success.
- Thrive in fast-paced environments, prioritizing tasks while maintaining accuracy.
Responsibilities
- Maintain and grow assigned customer accounts by building strong relationships and driving revenue through consultative selling.
- Serve as the primary point of contact for customers, ensuring satisfaction while identifying opportunities for upselling and cross-selling.
- Maintain strong client relationships, understand client needs, and provide tailored solutions aligned to business objectives and guidelines.
- Monitor account performance, proactively addressing issues and identifying opportunities for growth.
- Maintain consistent communication with customers to ensure satisfaction and promote contract renewal.
- Maintain accurate records of issues, resolutions, and growth opportunities.
- Stay current on industry trends, competitor activity, and market conditions, sharing insights to influence team strategy.
Benefits
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation
- Two (2) floating holidays per year
- Paid sick leave
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave
- Four (4) weeks paid parental bonding leave
- Additional wellness and employee assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
