Enterprise Account Manager II, DoorDash for Business

DoorDash USA • Los Angeles, CA

8d

About The Position

Account Managers distinguish themselves by being responsible for the strategic vision and optimization of the programs for our largest corporate customers in North America. They are proactive, consultative, and have a solutions-oriented mindset with their corporate customers, enabling them to consistently hit quarterly business goals. They retain and grow relationships and revenue with these customers in our national markets. They introduce new products and features and are tasked with maintaining a high level of satisfaction from their customers while partnering cross functionally with S&O, analytics, and product to drive our business forward.

Requirements

• Have a wealth (6+ years) of experience managing clients in a complex environment
• You’ve have a proven capability of thriving in an environment with ambiguity
• You are an effective communicator, both verbal and written
• You have the ability to analyze, pull and coordinate data across multiple sources
• You have the ability to learn fast independently and juggle multiple priorities
• You proactively inform teams of your work flow and raise your hand for special projects
• You actively seek guidance from peers and cross functional partners, and both ask and action the feedback
• You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance
• Knowledge of CRM software (e.g., Salesforce)

Nice To Haves

• Experience in food delivery
• Experience at SaaS company

Responsibilities

• Engage our largest and most complex customers in growth strategy conversations and introduce and execute on new product opportunities to broaden partnership depth and increase revenue streams
• Have a solid understanding of account management fundamentals such as protecting against churn, problem solving and ensuring clients and DoorDash have an aligned financial picture
• Have working knowledge of creating and executing specific strategic account plans and larger retention initiatives across book of business to drive satisfaction and achieve product adoption
• Be comfortable organizing and presenting on quarterly business reviews, while marshaling the right teammates and resources to help achieve your desired outcome. You will take ownership of the process and act as the facilitator during such meetings
• Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed