Enterprise Account Manager

Auterion•Arlington, VA

About The Position

We are seeking a talented Account Manager to guide our engineering teams. This role focuses on partnership and program management, leadership development, forward looking sales and strategic oversight, ensuring our engineering teams perform at the highest level while delivering mission-critical software solutions. The Enterprise Account Manager will leverage their expertise in the commercial drone applications to drive excellence across projects, foster a high-performance culture, and mentor engineering managers and senior technical staff. In this position, you aren't just managing a team; you are managing the success of our business through the success of our users. You will have a direct impact on customer retention, expansion, and the long-term technical viability of our platform in the market.

Requirements

4+ years of experience in software engineering, with a proven track record in a Full-Stack environment. You must be able to "speak code" fluently across the entire stack, ranging from low-level embedded systems to on-device applications, different user interfaces and fleet management tools.
3+ years in a senior leadership role as program manager, leader of sales, technical teams or high-impact technical projects.
The ability to distill complex architectural concepts into clear, executive-level briefings. You are as comfortable in a terminal as you are in a boardroom.
Exceptional project management skills with the ability to balance long-term strategic initiatives with immediate customer "fires."
Demonstrated experience with mentorship and coaching, supporting team members' career development and technical growth.

Nice To Haves

Experience in a customer-facing technical role (e.g., Solutions Architecture, Sales Engineering, or Professional Services) is highly preferred.

Responsibilities

Serve as the executive technical point of contact for a portfolio of key accounts. You will build deep-rooted trust with the VPs of Engineering, CEO, COO, CTO, and technical stakeholders
Partner with key customers to understand their business goals and map them to our platform capabilities. You will influence the internal product roadmap based on high-value customer feedback. You will over time also anticipate future customer needs and influence our engineering roadmap accordingly
Act as the "Commander-in-Chief" for critical technical issues. You will coordinate between Customer Success Managers, solutions engineers, and core engineering to resolve high-priority blockers with transparency and speed.
Translate complex customer needs into actionable technical requirements for our internal developers, ensuring the "voice of the customer" is never lost in the sprint cycle. You will represent the customers and their needs internally.
Lead and mentor the teams that are in charge of customer success. Help them navigate interpersonal relationships while showing their technical expertise.
Drive performance management initiatives, including goal setting, regular feedback, and performance evaluations, to build and maintain a high-performing engineering organization.
Work closely with product management, program management, and R&D teams to ensure alignment between engineering deliverables and client requirements.
Partner with business development and client-facing teams to support customer engagement, including proposal development, presentations, and on-site technical support as needed