Enterprise Account Manager

Cypress.io

1d•$180,000 - $200,000•Remote

About The Position

At Cypress, our mission is to make software testing faster and more reliable – improving both developer productivity and software quality. Used by hundreds of thousands of developers across 90+ countries and more than 30,000 organizations, Cypress helps teams ship with confidence. Our customers include companies like Zendesk, Squarespace, and Skyscanner. With a culture rooted in passion, collaboration, and curiosity, our fully remote team is focused on making a meaningful impact on the developer community. Our Enterprise Account Managers are trusted partners to our customers, responsible for driving long-term value, retention, and expansion within large, complex organizations (2,500+ employees). You'll partner with Technical Solutions Consultants to identify opportunities and ensure overall customer health. This role blends relationship management with commercial ownership. You'll manage strategic renewals and proactive expansion– new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow.

Requirements

Enterprise SaaS Experience: 3+ years as a quota-carrying SaaS seller, with experience in account management, renewals, and expansion preferred
Relationship-Driven Mindset: Proven ability to build trust, navigate complex organizations, and manage long-term customer relationships
Consultative Approach: Curious, thoughtful, and customer-centric – focused on understanding problems before prescribing solutions
Technical Acumen: Comfortable engaging with technical stakeholders and translating complex concepts into clear business value
Ownership & Autonomy: Confident leading account strategy, customer conversations, and deal execution while knowing when to pull in partners
Operational Rigor: Strong organizational skills with the ability to manage multiple priorities and long sales cycles effectively

Nice To Haves

ICP Experience: Background selling to developers, software engineers, QA, or engineering leadership
Testing & Dev Tools Knowledge: Familiarity with application testing, CI/CD, or modern development workflows
PLG Exposure: Experience working in or alongside a Product-Led Growth motion

Responsibilities

Strategic Account Ownership
Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset
Establish quarterly cadences that drive alignment, adoption, and momentum
Build and execute strategic account plans focused on expansion, retention, and revenue impact
Renewals & Retention
Own renewals end-to-end, grounded in value delivered, usage, and adoption
Lead renewal conversations early with a clear, outcome-based narrative
Reinforce Cypress as a long-term strategic partner through data and insights
Expansion & Growth
Identify expansion opportunities across teams, use cases, and product adoption
Partner with Technical Solutions Consultants on add-on products like UI Coverage and Accessibility
Navigate complex organizations to find new champions and buying centers
Product Expertise & Value Articulation
Build deep knowledge of the Cypress platform and its use cases
Connect technical capabilities to customer goals and business outcomes
Deliver clear, value-focused product conversations for technical and business audiences
Deal Strategy & Execution
Partner with leadership on pricing and deal strategy
Lead complex negotiations to balanced, long-term outcomes
Stay informed on market and competitive dynamics