Enterprise Account Manager, EMEA

Keeper Security

3d•Hybrid

About The Position

Keeper is hiring a driven Enterprise Account Manager to join our high producing B2B EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role! Join an elite group of proven performers. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As an Enterprise Account Manager, you will work with an established client base and be responsible for growing revenue in these accounts using our industry-leading solutions.

Requirements

5+ years of experience in full cycle or strategic growth SaaS sales; experience with growing enterprise accounts required
Strong technical knowledge as it pertains to identity management software (SSO, Directory etc), implementation, onboarding & support
Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise
Experience working with and selling to enterprise organizations, C-Level Executives, IT and Cyber Security Executives
Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value
Energetic and self-motivated; a team player who is also a proactive and creative problem solver
Aptitude for learning software; strong with business applications
Ability to manage multiple priorities while maintaining strict attention to details
Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations
Working knowledge of Salesforce.com and Salesloft
Undergraduate degree preferred (BA/BS)
Ability to operate independently during EMEA hours
Experience working in the Cybersecurity or IAM industry is required

Responsibilities

Carry a revenue quota to meet or exceed sales targets within assigned strategic accounts
Build strong relationships and interact with executives and C-Level customer contacts
Work with strategic clients to manage and negotiate contract renewals, cross-sells and upsells
Expand Global Accounts across other business units and geographies
Use strategic selling motions to create meaningful relationships across existing and new teams with an account
Work with clients to establish business and technical goals & potential via regular technical discussions and Quarterly Business Reviews
Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
Advise customers on best practices for securing and protecting their business against password related breaches
Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
Demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
Understand and navigate account procurement practices to negotiate licensing contracts
Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a Strategic Account Executive & Keeper expert
Drive customer advocacy in the form of references, referrals, and case studies
Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk; reliably renew and expand customer contracts, meeting and exceeding personal and team quotas
Champion and participate in the evolution of Keeper Security’s own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
Contribute towards the development of a strong team environment by upholding high work standards
Go the extra mile to ensure our customers are supported and successful
Create and present technical solutions to the C-Suite and executive boards
Travel to and from customer meetings (locally and nationally) and rent and/or operate a car on behalf of the company