Enterprise Account Director

eShipping, LLC•Parkville, MO

4d•Onsite

About The Position

The Enterprise Account Director will be responsible for developing enterprise customer relationships while also managing a team of direct reports. This individual will work closely with internal eShipping support teams to develop and execute customer strategy. The Enterprise Account Director will be tasked with retention and expansion of a designated portfolio of business. This individual monitors individual and team KPIs; ensuring progress to overall Account Management goals.

Requirements

Ability to work independently with minimal leadership oversight
Ability to develop team of direct reports and manage the day-to-day performance of direct reports
Excellent customer service, time management, and teambuilding skills
Ability to work effectively in a fast-paced environment
Ability to negotiate and close sales
Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
Able to utilize sound, independent judgment and make responsible decisions and recommendations
Excellent follow-through and detail orientation
Able to effectively utilize computer programs including Word, Excel, PowerPoint and Transportation Management System
Ability to work with a variety of people and personality types
Flexibility to work extra hours as necessary to meet customer needs
Appropriate industry or account management experience
Transportation experience a plus
Bachelor’s degree or equivalent experience

Responsibilities

Encompass the Mission! Work effectively with the eShipping teams and individuals, consistent with our Mission, Five “E” Philosophy, and Core Values.
Manage complex, functionally diverse, and nationally dispersed groups of Customers
Maintain strong relationships within the Customer organizations at the decision-maker and end-user levels; present a consistent company image to those Customers; build and maintain high levels of Customer satisfaction
Conduct a full transportation and/or technology analysis and determine the specific need(s) of potential Customers as well as set the strategy
Manage the contract renewal process
Accelerate adoption of AI through company authorized A.I. tools.
Support day-to-day operations impacting their customers
Conduct quarterly and annual account business reviews
Develop and implement strategies for account upsell growth and new modes
Develop and implement strategies to retain accounts and avoid attrition
Promote account penetration by pursuing integrations with customer systems
Manage the negotiation and closing process for each unique contract
Prepare and deliver presentations to Customers, Senior/Executive Management, and other Stakeholders
Lead and develop team of Account Coordinators/Account Managers
Drive team performance and ensure Customer satisfaction targets and team KPIs are met
Using Power BI analytics, identify & execute opportunities to improve Customer performance in various KPIs
Work with Customer to implement continuous improvement projects
Work with internal groups to review account performance and profitability
Understand TMS and Power BI and be able to train and support assigned customers.
Work internal groups on At-Risk accounts to resolve any potential problems within.
Other administrative duties as assigned