Enterprise Account Director

Boats Group•Miami, FL

4d•Hybrid

About The Position

As the Enterprise Account Director, you are the strategic steward of customer relationships at Boats Group. You own a portfolio of accounts spanning both newly closed customers and mature, long-term clients — with responsibility for driving adoption, expansion, and retention across the full lifecycle. As a key architect of the white glove experience, you ensure every customer receives proactive, consultative support that translates platform value into measurable business outcomes. You act as a trusted advisor who anticipates customer needs before they surface, bridging the gap between post-sale success and revenue growth.

Requirements

5 or more years of SaaS sales, customer success, or enterprise-level relationship experience.
Strong commercial acumen with experience managing renewals, upsells, and contract negotiations in a SaaS environment.
Proficiency with Salesforce or comparable CRM.
Excellent presentation skills; comfortable delivering executive-level QBRs and ROI narratives.
Bachelor’s degree in business, Marketing, or related field preferred.

Nice To Haves

Familiarity with negotiating multi-year contract structures is highly preferred.

Responsibilities

Drive net revenue retention (NRR) through a combination of renewal execution, upsell, and cross-sell of additional product tiers and modules.
Own a portfolio of accounts serving as the primary business point of contact.
Identify and qualify expansion opportunities, partnering with team members across different departments where new business opportunities arise within an existing account.
Develop deep, multi-threaded relationships across customer organizations, engaging stakeholders from end users through executive sponsors.
Conduct structured Quarterly Business Reviews (QBRs) aligned to customer KPIs, ROI metrics, and strategic objectives.
Deliver a proactive, high-touch service model that goes beyond reactive support — anticipate needs, surface insights, and bring ideas to customers before they ask.
Proactively monitor account health scores and usage data to identify risk signals and intervention opportunities.
Coordinate internal resources, including Sales Onboarding, Support, and Product teams to resolve complex customer challenges.
Champion the voice of the customer internally, providing structured feedback loops to Product and Marketing.
Serve as an escalation point for service issues, owning resolution timelines and customer communication.
Maintain meticulous account records and activity logs within Salesforce.