Enterprise Account Coordinator
Transportation Insight•Atlanta, GA
•Onsite
About The Position
The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.
Requirements
- Bachelor’s degree in Business or related field preferred but not required
- 1 year of transportation or logistics experience strongly preferred
- Strong communication and negotiation skills
- Exceptional customer service and problem solving skills
- Competitive nature with a sense of urgency in a fast-paced environment
- Attention to detail and highly organized
- Team player with multi-tasking and prioritizing abilities
- MS Office proficiency and related computer knowledge
- Microsoft Excel experience preferred
Responsibilities
- Act as the front-line resource to provide customer service on the assigned account(s)
- Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
- Monitor and manage account’s building, scheduling, and tracking responsibilities
- Manage communication of all applicable loads to after-hours tracking and coverage teams
- Help develop and execute the customer service expectations for all associated accounts
- Respond to all customer emails within the expected time window of the customer
- Provide best-in-class service/communication to assigned customers in an effort to grow the relationships
- Monitor and manage account’s shipments to assure best practices are maintained
- When applicable, manage account’s TMS/Portals to maintain best practices
- Complete required training
- “Close out” accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements
- Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer
- Consistent communication with Account Managers and Operations Leads about growth opportunities
- Perform other related duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
