Account Coordinator, Enterprise
About The Position
At Flock Freight, we’re on a mission to make shipping smarter, greener, and more efficient through our Shared Truckload technology. As an Account Coordinator, you’ll be at the heart of that mission — driving operational excellence for our largest customers and ensuring every shipment runs smoothly from quote to delivery. This is more than an operations role. It’s a chance to learn the business from the inside out, build trusted relationships, and see your impact in real time. If you’re someone who thrives in fast-paced environments, loves problem-solving, and wants to be part of a high-performing team that delivers results, this is your opportunity!
Requirements
- Bachelor’s degree or equivalent experience.
- Exceptionally organized with a sharp eye for detail.
- A natural problem solver who stays calm under pressure.
- Proactive, adaptable, and able to manage multiple priorities in a dynamic environment.
- Comfortable collaborating cross-functionally while taking full ownership of your work.
- Strong communicator who builds trust with teammates and customers alike.
- Dependable and consistent, teammates and customers can count on you to follow through and deliver.
- Flexible to support after-hours or weekend operations when needed.
- Curious, driven, and eager to grow your career in logistics and freight.
Responsibilities
- Partner with Account Executives and Account Managers to support key customer relationships and deliver exceptional service.
- Manage daily account operations — from quoting and booking to invoicing — ensuring accuracy, timeliness, and profitability.
- Strategically accept or reject freight based on capacity, performance, and margin opportunities.
- Monitor load boards, resolve issues quickly, and manage escalations to maintain customer satisfaction.
- Coordinate scheduling and optimize coverage for on-time pickups and deliveries.
- Maintain Standard Operating Procedures (SOPs) for each account, identifying trends and collaborating with leadership to drive continuous improvement.
- Oversee billing, rates, and fuel surcharges — resolving discrepancies and ensuring smooth financial operations.
Benefits
- Equity package
- 401(k) Employer Match
- Medical, Dental & Vision coverage for employees and dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
