Enrollment Support Specialist

Full Sail University•Winter Park, FL

11d•Onsite

About The Position

Enrollment Support Specialist agents communicate with prospective and enrolling students and assist applicants throughout the enrollment process within a shared workflow. They perform their duties in compliance with state and federal accreditation requirements, institutional policies, and ethical codes of conduct. This position is worked on campus in Winter Park, Florida. The role provides guidance and customer service to incoming students and parents, helps applicants understand enrollment steps and deadlines, and supports the collection of enrollment documents. Specialists communicate with students through phone, email, text, video calls, in-person meetings, and other available channels, and maintain accurate records of enrollment status. The position requires a minimum of 40 hours per week and a flexible schedule, including late nights, weekends, and extended hours, especially during peak enrollment seasons. Work takes place in an office environment and may involve prolonged sitting and physical tasks such as bending, reaching, kneeling, stooping, and lifting up to 30 pounds.

Requirements

Effective verbal and written communication skills.
Ability to understand and clearly engage prospective and enrolling students.
Organizational skills and ability to multitask in a fast-paced environment.
Ability to understand and accurately apply customer service techniques.
Problem-solving ability and strong attention to detail.
Positive attitude and self-motivated mindset.
Proficiency with software such as MS Word, PowerPoint, Excel, and Outlook.
Ability to work a minimum of 40 hours per week and a flexible schedule, including late nights, weekends, and extended hours during peak enrollment seasons.
Ability to maintain active customer and employee communication; access, input, and retrieve computer-system information; and enter alphanumeric data while listening on the telephone.
Ability to perform physical tasks that may include bending, reaching, kneeling, stooping, and lifting up to 30 pounds.

Nice To Haves

Bachelor's degree preferred; a combination of education and experience will also be considered.

Responsibilities

Represent Full Sail University professionally and provide customer service while advising incoming students and parents to support a seamless enrollment experience.
Contact prospective students about verification and discovery periods, and communicate with qualified applicants to help them meet established deadlines.
Engage in compliant, student-service-oriented conversations; recommend next steps; and explain student services, expected outcomes, and general details about Full Sail University's education model.
Maintain telephone coverage during scheduled hours, answer inbound student calls, and make outbound calls to assist with collecting enrollment documents.
Communicate with students by phone, email, text, video call, in-person meeting, and other available methods.
Update the documentation database to reflect student enrollment status.
Follow Full Sail University policies and procedures, protect confidential company and personnel information, demonstrate commitment to the organization's mission and values, and meet attendance standards.
Perform other duties as assigned.