Enrollment Support Specialist (Jennings)

Louisiana Community and Technical College System • Jennings, LA

10d • Onsite

About The Position

This is a part-time, regular appointment for an Enrollment Support Specialist at SOWELA, within the Enrollment Management & Student Affairs department. The role focuses on providing front counter customer service and administrative support to prospective and current students regarding enrollment, financial aid, advising, registration, and student services. The specialist will also assist with online applications and paperwork, proctor classes, manage communications, and facilitate the intake of Nursing and Allied Health cohort applications.

Requirements

• High School diploma or equivalency
• At least two years’ experience working in K-12, higher education, or an administrative support role (or combination thereof) for a fast-paced professional office environment.
• Excellent interpersonal skills and ability to communicate effectively with a diverse population.
• Strong organization skills, detail-oriented with ability to multi-task.
• Skilled at providing excellent customer service.
• Proficiency in the use of standard office equipment and networked personal computers.
• Proficiency in or ability to become proficient in a variety of software, including but not limited to Microsoft Office.
• Oral and written communication skills.
• Ability to perform basic mathematical computations needed to complete job tasks.
• Skilled at planning, organizing, and prioritizing job duties to meet deadlines.
• Maintaining interpersonal professional working relationship at all levels – students, peers, and Executives.

Nice To Haves

• Associate degree.

Responsibilities

• Maintain knowledge of general College policies and procedures.
• Provide front counter customer service to all prospective and current students regarding enrollment, financial aid, advising, registration, and student services.
• Assist students with admissions and financial aid online applications and paperwork.
• Proctor classes taught via telepresence instruction.
• Respond to emails received and screen calls and voicemails on the main phone line. Escalate/route messages to appropriate person when needed.
• Promptly, accurately, and professionally respond to student inquiries and questions.
• Perform a wide variety of administrative/clerical and technical support for enrollment and student services and the Allied Health programs.
• Develop and maintain a professional working relationship with individuals and departments on campus.
• Maintain inventory and ordering of all equipment and supplies.
• Process and post outgoing mail and distribute incoming mail and other materials.
• Maintain strict confidentiality of all student information based on FERPA regulations.
• Facilitates the intake of Nursing and Allied Health cohort applications and paperwork for the Instructional Site, by coordinating with applicants, faculty, and program leadership to ensure a smooth and timely workflow.
• Other duties as deemed necessary.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED