Enrollment Support Coordinator

Waystar•Atlanta, GA

4d•Onsite

About The Position

This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.

Requirements

Proficiencies in Microsoft Office software including Outlook, Excel and Word.
Proficiency in manipulating PDFs with Adobe or similar PDF editing program.
Clear and effective communication including excellent verbal and written skills.
Demonstrated attention to detail and organizational work habits.
Ability to meet deadlines with a strong sense of urgency.
Ability to prioritize competing tasks under aggressive time constraints.
Self-motivated with the ability to multitask and work independently as well as in a team setting.
Ability to effectively build and maintain professional relationships with clientele.

Nice To Haves

Experience in provider/payer EDI enrollment revenue cycle management or Healthcare IT.
2+ years of experience in technical support, case management or operational role.
Proficiency with Salesforce or similar CRM platform.
Familiarity with case management best practices and workflows.

Responsibilities

Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.
Documentation of case details, progress tracking and communication updates.
Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting client ele directly.
Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions.
Generate, monitor and routinely follow up on EDI enrollments to ensure resolution.
Apply critical thinking, logical reasoning and root cause analysis to analyze enrollment issues and develop effective solutions.
Clearly communicate complex enrollment concepts concisely to payers, providers and internal stakeholders.
Routinely meet or exceed all key performance indicators (KPI’s), QA goals and SLA’s.

Benefits

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
Flexible time off for exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups