Enrollment Specialist

University Studies Abroad Consortium•Reno, NV

9d•Hybrid

About The Position

The Enrollment Specialist manages admissions for USAC study abroad programs, providing responsive and student-centered customer service in a fast-paced and collegial work environment. The position responds to general inquires via phone, video calls, and email regarding program opportunities, admissions requirements, and procedures for application and course registration. The Enrollment Specialist reviews and evaluates applications, inputs data and makes admissions decisions in line with established guidelines and criteria, reviewing unusual circumstances with supervisor and resident director as necessary to maximize enrollment while maintaining admissions standards. The position also serves as the primary point of contact for course registration, transcript requests, and general questions regarding USAC academic procedures. Although opportunities to travel may present themselves on occasion, this position does not involve travel. The successful applicant will be enthusiastic about study abroad, exercise sound judgment, have a strong work ethic, and enjoy work that requires a high degree of accuracy and attention to detail in a fast-paced, collaborative environment.

Requirements

Provide strong customer service at all times, including guiding prospective students through enrollment steps with patience and encouragement, and maintaining a high degree of professionalism in interactions with university staff, resident directors and other USAC staff.
Excellent organizational skills and attention to detail
Strong written and interpersonal communication skills
Ability to ensure high degree of accuracy in a fast-paced work environment
Ability to use critical thinking skills to identify problems and formulate solutions
Demonstrated self-direction and motivation
Demonstrated ability to work effectively both independently, and as part of a team
Proficiency in use of a personal computer and current software applications including Microsoft Office Suite (Word, Access, Excel, PowerPoint and Outlook).

Nice To Haves

Experience studying abroad for three or more weeks; prior participation in a USAC program is highly desirable
Understanding of basic university admission and registration procedures

Responsibilities

Manage enrollment for assigned portfolio of USAC Specialty and Partnership programs; monitor deadlines and proactively follow-up with students to ensure applications and registrations are accurate, complete and processed in a timely manner.
Establish and maintain active communication (primarily via email and phone) with study abroad applicants, universities, resident directors and other USAC staff; respond to inquiries regarding USAC admission processes, course offerings, course registration, and credit transfer.
Advise students on appropriate program options based on student interests and academic goals.
Maintain high volume of electronic student files and supporting documentation; compose routine and customized letters; input/retrieve student data and course registrations with information system software; update forms; plan work and establish priorities to ensure timely and responsive communication with all.
Read, interpret and evaluate student’s academic credentials and make admission/denial decisions, seeking outside input when exceptions may be warranted.
Review student’s course registration and academic record to ensure proper placement and fulfilment of course prerequisites, following up with student and Registration Coordinator as necessary to resolve any discrepancies.
Assist students with questions regarding USAC’s registration process and academic policies, and respond to questions about USAC courses and options for academic credit.
Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
Demonstrate depth of knowledge, familiarity and enthusiasm for assigned programs and program locations, and general knowledge of all USAC programs, processes and the organization as a whole.
Perform assigned responsibilities, duties and tasks according to established practices, procedures, techniques and standards with minimal supervision.