Enrollment Specialist (Full Time)

Tembo Health

1d•Remote

About The Position

As an Enrollment Specialist, you will serve as the compassionate front-line connection between Tembo Health and the families navigating their dementia diagnosis journey through educating, screening, and enrolling individuals into the Tembo Health program.

Requirements

Empathy and comfort engaging with individuals experiencing cognitive decline and their caregivers
The ability to understand and articulate the benefits of our program
The ability to exercise judgment independently and voice noticeable issues or trends
Strong verbal and written communication skills; is able to communicate professionally with patients and care teams
Strong problem solving skills; able to identify problems and escalate when appropriate
Excellent organizational skills and ability to multitask
A strong proficiency in computer software navigation and modern technology systems
Ability to perform duties as assigned or requested in a remote setting with minimal oversight
Able to work in multidisciplinary team environment
Comfort in a dynamic and always evolving healthcare environment
Passion about healthcare and affecting change in the current healthcare landscape
Fluency in English
High school diploma or equivalent
1-2 years of inside sales or outbound telephonic experience
Comfortable being on the phone throughout the day (minimum 65 calls per day)
An internet speed of 25Mbps minimum with speed test proof to be submitted upon hire
Consistent access to a private work environment with professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs.

Responsibilities

Serve as an internal expert on the patient and caregiver onboarding experience, owning program outreach, education, and remote enrollment from start to finish
Manage a high-volume call list to effectively educate patients and their care teams on the benefits of the Tembo Health program
Coordinate with members, caregivers, and family to obtain program consent
Collaborate with the Tembo Health Clinical Team and partner organizations in scheduling of virtual assessments to enroll new patients and their caregivers to the program
Maintain accurate, timely records of all interactions, assessments, and follow-ups in various platforms
Successfully manage responsibilities with consistent performance of all KPIs
Function within the timeframes of a fast-paced startup
Perform other duties as required or assigned