Enrollment Specialist

The J.G. Wentworth Company•King of Prussia, PA

13d•Hybrid

About The Position

As an Enrollment Specialist, you will review new client accounts to confirm client eligibility for the program, support clients on an ongoing basis by reviewing creditor documents, making updates to enrolled debts and payment schedules, and to ensure payments are made accurately and on time. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.

Requirements

Experience in Underwriting or Bachelor’s degree
Demonstrated written and verbal communication skills
Strong problem-solving skills
Ability to think critically and analyze risk
Ability to multi-task and work in a fast-paced environment
Ability to work independently
Attention to detail, thoroughness and accuracy are required
Proficiency in the use of Microsoft Office applications (Word, Excel , Outlook and Adobe)
A positive attitude, team player, and empathy to hardship
Strong multitasking, time management and organizational skills
Ability to communicate clearly and professionally both verbally and in writing
Proficient in Word, Excel & Outlook

Responsibilities

Use our CRM to manage client accounts and document updates with detail and clarity
Review client accounts for suitability for the program based on enrollment guidelines
Verify guidelines are maintained for account updates post-enrollment, such as plan changes or requests to add or remove enrolled debts
Manage accounts with outstanding items to be resolved quickly as possible
Review creditor documentation to update accounts as needed
Review all internal and external reporting for client and creditor payments to ensure processing is completed
Work externally with our escrow teams to resolve any account activation issues for clients
Communicate clearly and effectively with internal teams to resolve client requests