Enrollment Specialist

Ivy Tech Community College•Logansport, IN

1d•Onsite

About The Position

The Enrollment Specialist position is responsible for providing assistance to prospective, applied, and current students regarding information related to assessment and testing, payment options, registration, and college and campus resources. This position serves as one of the first points of contact for Ivy Tech students and is critical to their future success.

Requirements

Proficient with processes related to Admissions, Registration, Orientation, Assessment, enrollment, first term advising, and work effectively & efficiently to resolve escalated issues.
In-depth knowledge regarding various areas of the College.
Associate degree required.
Must possess strong customer service and interpersonal skills.
Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Nice To Haves

Bachelor's degree preferred.
Prefer direct experience in one or more of the following: registration, records, enrollment, admissions, or higher education.

Responsibilities

Assist prospective, applied, and current students by covering a wide range of detailed information.
Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them through the first weeks of classes.
Manage caseload in a manner that promotes retention, persistence, and student success through proactive interactions and interventions.
Maintain and monitor case notes in electronic student record systems.
Handle incoming inquiries for the Enrollment Center and ticket escalations.
Assist students in completing the online processes, including admissions applications, online orientation, helping them access information in MyIvy, IvyLearn, and other online platforms necessary for incoming students.
Answer questions and assist with processes related to assessment test questions and/or reviewing assessment test scores.
Input waivers based on high school transcript review and assist in directing students on steps to get credit for AP courses.
Answer inquiries related to Bookstore accounts, fund disbursements, Bank Mobile, tuition and fees, payment options, accounts, collections, and bursar holds and make appropriate referrals to the Business Office when necessary.
Assist new, readmit, and transfer students to complete enrollment steps and sign up for appropriate new student advising group sessions.
Assist in first term advising and registration for new, first-time students.
Maintain current knowledge of academic and student affairs program changes.
Assist in presenting new student registration and advising sessions in both group and one-on-one settings.
Recruit on behalf of Ivy Tech, sharing and selling the benefits of the Community College to meet the goal of increasing the number of inquiries and applicants to the College, along with the conversion of those inquiries and applicants to help move students through the enrollment process.
Escalate complex issues and questions to subject matter experts.
Make appropriate referrals to other campus departments and campus resources including, but not limited to: Ivy + Career Link, Advising, Tutoring, Financial Aid, Bursar, Records, and Academics.
Some evening and/or weekend work required.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Other duties logically associated with the position may be assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services