Enrollment Specialist

Acumen & DCI•Birmingham, AL

1d•Onsite

About The Position

The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files. Receives large number of calls (internal & external) regarding new and existing enrollment files Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files Interacts daily with program stake holders via phone and/or electronically Registers potential and existing customers using several data bases with high accuracy Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s Manages, distributes and tracks program specific materials as needed and/or requested Maintains a complex filing system Works well independently with limited supervision Analyzes and resolves all customer inquiries Uses strategic thinking to complete multiple tasks Conducts thorough and accurate research Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications Identify and share opportunities for process improvements and improved working conditions Willing to occasionally work other than typical work hours to meet high volume demands Performs other work related activities as assigned ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

Requirements

At least two years of experience in customer service
Must be able to effectively handle heavy inbound and outboard call volume
Ability to communicate both orally and in writing in a professional manner
Accuracy and the ability to handle responsibility with limited supervision
High standard of integrity
Ability to work well with numbers
Ability to read and work accurately with formulas
Proficient with 10 key by touch
Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills
Ability to handle conflict and difficult customers
Ability to prioritize and handle multiple demands successful

Responsibilities

Processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy
Handling heavy internal and external inbound and outbound calls regarding new and existing client files
Placing a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files
Interacting daily with program stake holders via phone and/or electronically
Registering potential and existing customers using several data bases with high accuracy
Receiving, researching, sorting, filing, retrieving forms, correspondence and documents of confidential and time-sensitive nature
Following up with state individuals and families for possible resolution/s
Managing, distributing and tracking program specific materials as needed and/or requested
Maintaining a complex filing system
Analyzing and resolving all customer inquiries
Using strategic thinking to complete multiple tasks
Conducting thorough and accurate research
Identifying and sharing opportunities for process improvements and improved working conditions
Performing other work related activities as assigned