Enrollment Specialist Quality Assurance Lead

Thyme Care•Remote, United States

43d•Remote

About The Position

This role sits within Thyme Care’s Enrollment Quality & Training team. As Team Lead, Quality Assurance, you will serve as a frontline people manager and operational partner to the Enrollment Quality & Training Manager, helping the team run with consistency, surface the right data, and continuously improve the quality of care delivered by Thyme Care’s enrollment team. You will manage a team of 4 made up of Quality Coordinators and Associates, who conduct quality reviews.

Requirements

5+ years of experience of quality assurance experience, with a minimum of 2 years of direct management of a QA team.
Experience in a quality assurance, audit, or compliance role: you have conducted phone recording and associated documentation reviews, applied quality rubrics, or and understand what rigorous, consistent quality review looks like in a healthcare environment.
People management or team lead experience: you have supervised, coached, or formally managed a team, and are comfortable providing feedback, managing workloads, and supporting the development of individual team members.
Strong data collection and trend identification skills: you are organized and detail-oriented, can manage audit data across multiple cases or reviewers, and know how to look across a data set to identify patterns that warrant attention.
Clear, structured communicator: you can translate clinical audit findings and quality data into summaries that are useful to both frontline nurses and senior managers, without over-complicating or losing the point.
Self-directed and accountable: you manage your own work and your team’s work with discipline, follow through on commitments without being chased, and flag issues proactively rather than waiting for someone to ask.
Comfortable managing multiple priorities simultaneously: you balance your own audit and reporting responsibilities alongside team oversight without losing fidelity on either, and stay organized across competing demands in a fast-moving environment.
Remote/virtual experience: Experience in a virtual or telephonic care environment, with familiarity with remote workflows and digital documentation tools.
QA tooling experience: Familiarity with quality tracking tools or dashboards used in clinical quality programs.

Nice To Haves

Act with our members in mind. You understand that the quality of our Enrollment team’s interactions directly shape what our members experience and whether they enroll in our program to get support with their cancer treatment. That accountability drives how you conduct reviews, coach your team, and surface issues.
Move with purpose. You manage your team’s workload, your own audit responsibilities, and your reporting commitments without waiting to be directed. You identify what needs to move, and you move it.
Rigorous prioritization and multitasking. You manage team oversight and individual contributor responsibilities simultaneously without losing fidelity on either. You consistently identify the highest-leverage work and protect time for it across competing demands.
Strong people instincts. You build trust with your team quickly, give feedback that lands, and support people’s growth without letting standards slip. You know the difference between coaching and covering, and you hold the line appropriately.
Analytical and detail-oriented. You take quality data seriously. You look for patterns, document findings accurately, and present trends in a way that gives leadership something to act on, not just something to note.
Self-motivated and self-directed. You create structure for yourself and your team in a remote environment. You hold yourself accountable to outcomes, follow through without being prompted, and escalate early when something needs attention.

Responsibilities

Manage and support a team of Enrollment Quality Coordinators and Associates: Provide day-to-day people management for a quality team conducting quality audits and documentation reviews, including workload oversight, performance feedback, onboarding, and ongoing coaching. Serve as the first point of escalation for team questions and operational issues.
Identify and report on clinical quality trends: Analyze QA findings, documentation reviews, and quality data to identify patterns and trends across the enrollment team. Synthesize findings into clear, actionable summaries and present them to the Quality Manager & Enrollment Leadership on a regular basis to inform improvement priorities.
Collect, organize, and maintain quality data: Own the collection and management of quality audit data, ensuring records are accurate, complete, and consistently documented. Maintain dashboards and trackers that give the Quality Manager and org leadership real-time visibility into team performance and quality indicators.
Support the Quality Manager in executing the quality program: Act as an operational extension of the Quality Manager, taking on delegated workstreams, preparing materials for quality reviews and team meetings, tracking follow-through on identified issues, and keeping the team’s work moving between leadership touchpoints.
Surface audit findings into the closed-loop quality-to-training process: When quality trends or recurring issues are identified, document and escalate them so they can be routed to the appropriate training program owner for intervention.
Support root cause analysis and issue resolution: When quality findings or incidents surface, assist the Quality Manager in investigating contributing factors, documenting findings, and tracking corrective actions through to resolution.
Reinforce Enrollment process and documentation standards through audit-based feedback: Serve as a consistent resource for the Enrollment quality review team on documentation expectations, clinical standards, and audit criteria. Help close the gap between what quality identifies in reviews and how Enrollment Specialists approach documentation day to day, through coaching and feedback.
Contribute to reporting and quality committee preparation: Help prepare data summaries, audit findings, and trend reports that support quality committee meetings, leadership reviews, and cross-functional updates on enrollment quality performance.