Enrollment Specialist(Admissions)-NWACC Washington County

NorthWest Arkansas Community College•Washington County Location, AR

4d•Hybrid

About The Position

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Enrollment Specialist (Admissions) at NWACC Washington County is responsible for accurately reviewing, verifying, and processing college credit admissions documents in accordance with institutional policies and state and federal regulations. This position plays a vital operational role in the admissions process by ensuring student records are complete, accurate, and processed in a timely manner. The Enrollment Specialist works as part of a collaborative, cross-trained Enrollment Services team, sharing knowledge, supporting team priorities, and adapting to changing policies, procedures, and enrollment cycles while maintaining a high level of accuracy and consistency. Although the position provides customer service and collaborates with other departments, the primary focus is administrative processing, document review, and supporting students through the admissions process by ensuring their records are accurately maintained. This position is housed at NWACC Washington County, reports to the Director of Admissions, and is governed by state and federal laws and agency/institutional policy.

Requirements

High school diploma
Experience providing administrative support, records processing, customer service, or related office experience
Experience working with computer systems, databases, document management systems, or data entry processes
Knowledge of higher education admissions processes, enrollment services operations, campus resources, and applicable institutional, state, and federal regulations
Knowledge of student information systems, document management systems, reporting tools, and related technology used to support admissions operations
Ability to interpret and consistently apply policies, procedures, and requirements while maintaining accuracy, confidentiality, and attention to detail
Ability to learn and apply institutional policies, procedures, and regulatory requirements
Ability to review, evaluate, and verify information from multiple sources, identify discrepancies, and provide recommendations for process improvements
Ability to compile, organize, and analyze information for reporting, documentation, and operational needs
Ability to adapt to changing priorities, procedures, technology, and enrollment needs while maintaining effective working relationships with students, staff, and campus partners

Nice To Haves

Preferred experience working in higher education, admissions, enrollment services, or a student services environment

Responsibilities

Reviews, evaluates, verifies, and processes high-volume admissions documents, including high school transcripts, equivalency credentials, and supporting materials, to determine completion of admission requirements in accordance with established procedures
Performs accurate data entry and maintains indexes and retains admissions documents in the college’s student information and document management systems while safeguarding the integrity and confidentiality of student records.
Interprets and consistently applies admissions policies, enrollment requirements, document intake standards, and applicable state and federal regulations, including the Family Educational Rights and Privacy Act (FERPA)
Provides timely customer service through established communication channels by responding to inquiries, resolving admissions-related issues, and supporting students through the admissions process
Collaborates with Admissions, Enrollment Services, High School Relations, Records, Financial Aid, and other campus partners to support departmental priorities, student enrollment, persistence efforts, and continuity of service
Generates and maintains reports; supports testing and troubleshooting of technology and systems; and identifies, documents, and implements improvements to admissions procedures, processes, and best practices
Maintains current knowledge of Enrollment Services resources, software, testing procedures, websites, and academic schedules; participates in cross-training and professional development; and adapts to changing policies, technology, priorities, and enrollment cycles
Works independently and collaboratively to manage multiple priorities and meet processing timelines; maintains regular professional attendance and positive working relationships; works flexible hours during peak periods; travels periodically between NWACC Washington County and the Bentonville campus; and performs other duties as assigned in support of departmental and college goals