Enrollment Services Specialist (Education Support Specialist II)
About The Position
The Enrollment Services Specialist creates a welcoming and service-oriented experience by providing Welcome Desk coverage and serving as the first point of contact for current and prospective students, visitors, and community members. The position delivers accurate information and responsive support through email, phone, chat, and in-person interactions. The Enrollment Services Specialist serves as a resource during the new student process by assessing student progress and connecting students to the appropriate next steps or resources, such as new student coaches, orientation, advising, and financial aid. The Enrollment Services Specialist will collect, review, and evaluate domicile appeal documentation, making a sound determination of tuition status by interpreting Virginia state law and in accordance with SCHEV guidelines. The Enrollment Services Specialist requires use of SIS to facilitate enrollment services functions, including but not limited to, resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates. The Enrollment Services Specialist works in collaboration with Student Services departments college-wide to support shared initiatives. Performs other duties as assigned and serves as backup evening coverage.
Requirements
- Use of SIS to facilitate enrollment services functions.
- Interpreting Virginia state law and in accordance with SCHEV guidelines for domicile appeals.
Responsibilities
- Provide Welcome Desk coverage and serve as the first point of contact for students, visitors, and community members.
- Deliver accurate information and responsive support through email, phone, chat, and in-person interactions.
- Serve as a resource during the new student process by assessing student progress and connecting students to appropriate next steps or resources.
- Collect, review, and evaluate domicile appeal documentation, making a determination of tuition status.
- Utilize SIS to facilitate enrollment services functions, including resolving admissions holds, change of data, program plan changes, enrollment requests, and residency updates.
- Collaborate with Student Services departments college-wide to support shared initiatives.
- Perform other duties as assigned.
- Provide backup evening coverage.
Benefits
- Eligible for the benefits package offered by the Commonwealth of Virginia for state agencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
