Enrollment Services Professional

Ivy Tech Community College•East Chicago, IN

4d•Hybrid

About The Position

The Enrollment Services Professional (ESP) provides direct student support at the Ivy Tech Lake County campus, including the Crown Point, East Chicago, and Gary locations. The ESP assists students after they complete the application process and helps guide them through the next steps toward enrollment. This position focuses on supporting new applicants completing the Knowledge Assessment, submitting the FAFSA, registering for first-semester courses, and understanding key enrollment requirements. The ESP works closely with prospective and newly admitted students to guide them through the enrollment process and must be proficient in the Customer Relationship Management platform, IvyConnect. The role is cross-functional and includes support in admissions, recruitment, financial aid, registration and records, and bursar-related processes. The ESP helps students resolve transactional needs, manages a student caseload, and supports efforts to increase student engagement, improve conversion rates, and move applicants successfully through the enrollment process to registration.

Requirements

The ESP must be available to provide services at the Lake County Campus, which includes Crown Point, East Chicago, and Gary locations.
Bachelor's degree is required with one (1) to three (3) years' related work experience OR associate degree with three (3) to four (4) years' related work experience
Two years of experience in customer relations, recruiting, or sales are essential
Experience in technical platforms (Teams, Zoom, CRM, Microsoft Office, Banner)
Ability to take initiative and complete tasks
Ability to exercise independent judgment related to college policies
Flexibility to attend meetings or events after normal working hours
Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Nice To Haves

Prior experience in K-12 or higher education is preferred
Leadership experience to solve challenges and provide solutions for improvements is essential

Responsibilities

Serve as a daily resource for applicants by providing walk-in and phone support related to college admissions and enrollment.
Manage assigned Opportunity caseloads in a way that supports applicant conversion, including daily review of the personalized Enrollment Specialist Dashboard.
Maintain and monitor case notes in electronic student record systems to ensure accurate and timely documentation.
Assist students with the registration process, answer registration-related questions, and help students navigate Degree Tracker and Schedule Builder.
Participate in shared projects and support the planning and execution of campus events, including enrollment events, recruitment fairs, high school visits, and other outreach activities.
Answer questions and assist students with assessment-related processes, including Knowledge Assessment questions and the review or application of assessment waivers.
Make appropriate referrals to resources such as study materials, the Tutoring Center, or Academic Advising.
Answer general financial aid questions and refer students to the Financial Aid Office when needed for verification, loan eligibility and requirements, standards of academic progress, state and federal awards, scholarships, and work-study opportunities.
Assist students with college-related transactions to reduce the need for transfers between departments.
Escalate more complex questions or issues to the appropriate functional experts when needed.
Work closely with the Director of Admissions/Enrollment to support departmental goals, student outreach, and enrollment initiatives.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA), other applicable regulations, and professional standards.
Support admissions-related responsibilities, including student outreach, recruiting efforts, application follow-up, enrollment support, and other duties connected to the admissions process.
Promote and market events to Opportunities through Modern Campus/Signal Vine, email, and phone calls.
Assist with developing student outreach campaigns to encourage students to complete next steps, register for classes, and attend enrollment events.
Engage in behaviors that help create an environment where all students, staff, and visitors feel valued, supported, and respected.
Perform other duties as assigned that are logically related to the position and support the department's needs.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services