Enrollment Services Navigator

Louisiana Community and Technical College System • Schriever, LA

1d

About The Position

Fletcher Technical Community College is seeking an Enrollment Services Navigator to join the Enrollment department, specifically within Admissions & Financial Aid. This is an Unclassified - Administrative/Staff position with a salary of $45,218. The Navigator will play a crucial role in guiding prospective students through the enrollment process, from initial application to successful enrollment and persistence.

Requirements

• Bachelor’s degree. An Associate’s degree with five years of customer service experience may be substituted for the Bachelor’s degree.
• Excellent communication and counseling skills
• Detail oriented
• Ability to organize and manage multiple projects while working in a fast-paced office environment
• Experience working with Microsoft, websites, etc.
• Positive attitude, patience, high energy, enthusiasm for helping others, and team player
• Limited travel may be required
• Working some evenings and weekends

Nice To Haves

• Working knowledge of Banner or related SIS.
• Working knowledge of ConexED or related CRM.

Responsibilities

• Maintain performance standards and pursue goals, objectives, and activities that promote the mission, vision and value statement of the College.
• Contact newly admitted applicants within 24 business hours of application submission.
• Initiate communication through phone, text, email, and other approved communication methods.
• Maintain consistent follow-up until students successfully enroll or indicate they are no longer interested.
• Build positive relationships that encourage enrollment and persistence.
• Conduct an Enrollment Discovery Conversation with each student to document Educational goals, Career interests, Intended program of study, Employment status, Scheduling needs, Financial aid intentions, Military or veteran status, Previous college experience, Transfer credit opportunities, and any Potential barriers to enrollment (transportation, childcare, technology, finances, etc.) and document findings in the CRM through a standardized inquiry/intake form.
• Administer career interest assessments when students are undecided, Interpret assessment results, and Connect students with Enrollment Specialists or faculty for program exploration.
• Guide students through each enrollment milestone including Admissions requirements, Residency documentation, Placement requirements, Financial aid next steps, Orientation, Registration, Academic advising referrals, Transcript submission, and Testing appointments.
• Identify students who may need additional support and make warm handoffs to Financial Aid, Admissions, Advising, Disability Services, Veterans Services, Student Support Services, Workforce, and other departments.
• Monitor student progress through the enrollment funnel and Conduct follow-up communications to remove barriers.
• Foster, demonstrate, and actively participate in a culture of mutual respect for students, guests, and co-workers from all backgrounds, perspectives and abilities. Communicate effectively with students, colleagues, and supervisors and utilize appropriate channels of communication within the college community concerning procedures and/or inquiries.
• Attend and participate in scheduled activities, which include graduation, open house/recruiting events as assigned, convocation, and required meetings. Share ideas and information, and work toward common department and College goals.
• Serve on college committees as a member or as chair. Serve on search committees.
• Participate in professional development activities that enhance effectiveness (convocation, LCTC conference, etc.).
• Represent the college in a manner that promotes a professional and positive image.
• Adhere to College and LCTC policies.
• Embrace college culture.
• Complete all required assignments prior to deadlines (Fletcher/LCTC trainings, etc.).
• Perform other duties as assigned.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level