Enrollment Services EDP Entry Operator IV

Commonwealth of Massachusetts•Haverhill, MA

11h•$53,275 - $74,259•Hybrid

About The Position

Northern Essex Community College (NECC) is seeking a Full-Time Enrollment Services EDP Entry Operator IV. This position is primarily based at the Haverhill Campus but may require rotation to the Lawrence Campus for coverage. The role involves front-line customer service at the Welcome Express desk, data entry for Enrollment Services, and assisting with communication processes. The EDP Entry Operator IV will guide students and others with their inquiries and requests, with varied day-to-day assignments based on departmental needs. NECC is recognized as a promising place to work, committed to diversity, equity, and inclusion, and plays a vital role in regional workforce development and access to affordable higher education.

Requirements

At least three years of full-time, or equivalent part-time, clerical experience in the operation of electronic data processing data entry equipment or statistical machines such as key punch, key to disk, key to tape and verifiers.
At least one year of supervisory or administrative capacity experience.
Reliable, detail-oriented, professional, and adaptable.
Excellent customer service and telephone skills.
Well organized and have the ability to assume responsibility with minimal supervision.
Able to handle multiple tasks simultaneously, and work in a fast-paced team environment.
Must have legal authorization to work in the United States. Northern Essex Community College does not provide employment-based visa sponsorship.
Successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).

Nice To Haves

Knowledge of office practices; including Microsoft Office.
Banner experience a plus
Bilingual (Spanish and English)
Experience working with and supporting a culturally diverse population
Experience in a higher education environment

Responsibilities

Data entry for various enrollment service tasks, such as course registration, assisting with student requests, processing Criteria program and Admission applications, processing application documents, and more.
Assist with communication team communication processes, including correspondence within various email inboxes, production & packaging of letters, and text generation and replying.
Occasional collection of payments from student accounts.
Assist with various campaigns and other special projects.
Provide guidance to students through the enrollment process.
Process student/alumni photo ID's and student parking passes.
Multi-task effectively, while maintaining flexibility of work assignments, and shifting between assignments based on the needs of the department.
Provide excellent customer service, displaying professionalism both in person and virtually (via email/phone), assisting various constituents, both internally at the college and externally.