Enrollment Services Director I - CA

Park University•Camp Pendleton North, CA

12d•Onsite

About The Position

The Enrollment Services Director I oversees enrollment, academic, and all other operational aspects of a specific campus location(s). This position serves as the University’s on-site representative responsible for identifying and engaging the installation in enrollment and community outreach initiatives.

Requirements

Bachelor’s degree in appropriate field required.
Minimum 2 years of experience preferred in operations and management.
Prefer at least 1 year of that experience in higher education.
Excellent oral and written communication skills.
Exceptional customer service skills.
Must be able to work with a diverse student and faculty population.
Strong computer skills, proficiency with MS Office product suite.
Ability to quickly learn new computer software programs.
Sufficient knowledge of computer hardware.
Detail oriented, organized and ability to multi-task.

Responsibilities

Responsible for the daily administrative operations of the site, including logistical aspects, record-keeping and reporting. Maintain computer labs and classrooms. Ensure administrative records are properly scanned, filed and submit monthly reports as required. Serve as the on-site resource for instructors concerning facility and equipment needs.
Serve as a key on-site connector for online and hybrid students affiliated with their campus center, providing localized outreach, guidance, and relationship management throughout the enrollment lifecycle.
Meet monthly, quarterly, and annual recruitment goals in order to enroll students. Execute proactive and intentional notifications to students to complete necessary financial aid, registration and confirmation, active-duty military and Veteran’s benefits when applicable, and associated processes to ensure successful enrollment.
Collaborate with Parkville admissions, marketing, and enrollment teams to support the recruitment of online students by promoting Park University’s online programs to local military, corporate, and community partners tied to the region.
Execute targeted outreach and follow-up strategies to cultivate online prospects, including virtual information sessions, one-to-one consultations, and coordinated communications aligned with Park’s broader enrollment strategy.
Support the conversion of online inquiries and applicants by reinforcing program fit, degree pathways, military and employer benefits, and available student support services.
Act as a steward for online students connected to the Campus Center by facilitating smooth handoffs between enrollment, academic advising, and student support functions to promote persistence and retention.
Provide feedback to University leadership on regional demand, barriers, and opportunities related to online student recruitment and engagement to inform Park’s overall online enrollment strategy.
Collaborate with the Education Services Officer (ESO) or Building Landlord to ensure adherence to installation policies and procedures. Build partnerships with local organizations to support enrollment growth. Assist with new student recruitment efforts. Coordinate with University Relations and Development for site specific advertising and degree program marketing initiatives. Responsible for the overarching A2E local strategy to foster quality enrollment growth by developing strategic pathways with partnering organizations.
Develop both term and one-year course schedules in conjunction with Academic Affairs. Manage classroom assignments. Work closely with the Regional Academic Director where assigned.
Meet term and year retention goals for your specific profile of students. Execute regularly scheduled check-ins for each student during progress to degree. Mitigate stop outs relative to Satisfactory Academic Progress, financial/personal distress, low attendance and/or academic performance, or general dissatisfaction by utilizing risk alerts and contacting students in a timely manner.
Work with students and appropriate departments to ensure provision of needed support services, such as Academic Support, Career Development, Campus Center Staff, Military and Veteran Student Services, and more. Provide basic information to students and connect students with these resource areas by setting appointments and conducting follow-up check-ins. Ensure students are aware of other services available, such as Counseling Center, Library, computer labs, Academic Advising and more.