Enrollment & Matching Program Specialist (Community Based)

BIG BROTHERS BIG SISTERS OF GREATER•Kansas City, MO

4d•$45,000 - $47,000•Hybrid

About The Position

TOGETHER, WE ARE DEFENDERS OF POTENTIAL: In a world of causes, we make a difference by creating professionally supported, one-to-one Matches for kids and teens who want to realize their full potential. Over 1,000 Matches (Bigs & Littles) are building life-changing friendships in Kansas City through the power of one-to-one mentoring. Research proves that children enrolled in the program receive better grades, are more likely to graduate high school, and have improved relationships with family and friends. For more information on the BBBSKC program, visit bbbskc.org. Big Brothers Big Sisters is over 100 years old and operates in all 50 states and in 12 countries across the world. Big Brothers Big Sisters Kansas City (BBBSKC) has been recognized as a leader in the non-profit industry and in the national BBBS network, winning the National Large Agency of the Year Award four times and the Quality Award every year since 2015. Other recognition includes NAIA Company of Character, Non-Profit Times Best Non-Profit to Work for in America, Independent Magazine’s Best Non-Profit Events, NP Connect’s Marketing Awards, Hispanic Chamber Organization of the Year award. Located in the heart of Kansas City, MO, BBBSKC is headquartered in the Crossroads in a state-of-the-art facility that offers ultimate visibility, access, collaboration workspaces, one of the best views in the city from our rooftop deck and the ability to host hundreds of people each week at one of our events, Match activities or trainings in our theater or event space. In addition to being a top-notch place to come to work, the culture inside the office is unmatched. BBBSKC lives by core value statements, an open-door leadership policy, a generous paid time off plan, excellent benefits, competitive salary, extraordinary parental/maternity leave, a commitment to diversity, equity and inclusion, a work hard/play hard mentality that leads to regular employee appreciation events and team bonding opportunities. When staff are asked their favorite part about working for BBBSKC though, most of the time it comes back to the mission. Each employee knows how their role is impacting others in our community, and they personally are helping defend potential for kids in Kansas City and that is empowering and rewarding for all our team members. A DAY IN THE LIFE OF AN ENROLLMENT & MATCHING SPECIALIST A typical week includes interviewing families and volunteers in their homes, collaborating with teammates to create meaningful matches, facilitating new friendships through match introductions, documenting assessments, and celebrating new matches as a team. You’ll help children feel seen, families feel supported, and volunteers feel confident and prepared as they begin a life-changing match through the BBBSKC program. POSITION SUMMARY Reporting to the Director of Enrollment and Matching, the Enrollment and Matching Specialist is a full-time, exempt position responsible for enrolling children (Littles) and volunteers (Bigs) into the program, which consists of conducting in-home interviews for both Littles and Bigs throughout the greater Kansas City area. Additionally, the EMS will facilitate new match introduction meetings in the home of the child. This is a fast-paced position that requires flexibility in scheduling to accommodate the schedules of the Parent/Guardians of the Littles as well as the Big. On average this position requires 3 to 4 evenings per week and/or weekend day. Flexible daytime scheduling when evening work is required and, once fully trained, staff manage their own appointments week to week. This position is ideal for professionals with social work or case management experience who enjoy community-based, relationship-centered work outside of traditional clinical settings.

Requirements

Bachelor's Degree required, or Associate’s Degree and two years of relevant work experience, or high school diploma/GED equivalent and four years of relevant work experience
A minimum of one year of experience in a social work or case management setting.
A valid driver’s license, and an insured vehicle
All applicants must submit to and pass a background check

Nice To Haves

Experience in providing advice, coaching and/or working with both adults and youth strongly preferred
Experience with home visits is a plus but not required
Bilingual in Spanish/English is preferred but not required
A familiarity with Salesforce is a plus but not required

Responsibilities

Work to meet monthly individual goals around matches made and children and volunteers processed in a timely manner.
Travel within assigned areas across the Greater KC region (six counties) to conduct pre-scheduled home visits with potential Bigs, Littles, and Parents/Guardians.
All visits follow established safety protocols, with ongoing supervisor guidance and support.
Complete detailed assessments and written summaries for each child and volunteer enrolled.
Schedule and facilitate Match Introduction Meetings, which will take place at the child’s home.
Maintain timely and accurate documentation to support match readiness and transition to the Match Support Team.
Collaborate with team members to ensure a smooth and supportive enrollment and matching process.
Attend match activities and waiting littles’ events as needed.
Participate in required department and agency meetings and special events.
Evening and weekend time will be required to accommodate our families and volunteers’ schedules as needed
All other duties as assigned.

Benefits

competitive pay
a generous benefits package
ample vacation time
a supportive and engaging work environment
trauma informed practices
reflective supervision
access to an on staff Trauma Informed Care Specialist
opportunities for professional development
a thorough onboarding experience
ongoing support
work hard, play hard culture
quarterly staff and department outings
Starting Salary: $45,000 - $47,000
Based on performance, this position is eligible for promotion to Senior Enrollment & Matching Specialist at one year, which includes a $2,000 raise.
Generous paid annual leave policy with 2 weeks of paid time off per year, increasing based on tenure, plus an additional 15 days of paid medical leave, and additional paid time off the week of Labor Day and Christmas through New Year’s Day
10 paid holidays, plus 1 floating holiday and an additional day off for community services
Up to 12 weeks fully paid parental leave
401(k) plan with company match
Medical, dental, and other benefits offered
Life insurance, long-term disability and AD&D insurance provided at no cost to employees
Free on-site parking