Enrollment and Matching Specialist - Part-time

Big Brothers Big Sisters Of Metropolitan Chicago•Chicago, IL

3d•Hybrid

About The Position

Big Brothers Big Sisters of Metro Chicago (BBBSChi) creates and supports one-to-one mentoring relationships that ignite the power and promise of youth. BBBSChi’s Vision is that all youth achieve their full potential. Big Brothers Big Sisters of Metropolitan Chicago is an affiliate of the nation’s largest donor-and volunteer-supported mentoring network. We provide high quality mentoring services to thousands of children and their families across Cook, DuPage and Lake Counties in both Illinois and Indiana. Big Brothers Big Sisters carefully matches children (“Littles”) with caring, screened and trained adult mentors (“Bigs”). Throughout the course of their mentoring relationship (“match”), we monitor and support the match, providing safety and quality measures, as well as outcome-based activity ideas and goals. BBBSChi’s Core Value is that we deeply believe Access, Belonging, and Opportunity is paramount and fundamental to BBBSChi’s success. We all work to build and maintain a positive work environment for our staff, volunteers, and program participants. It is our belief that every staff member should embrace these principles in the decision-making process. Therefore, we fully expect the ideal candidate will carry out their function with these core values in mind and treat everyone respectfully and fairly.

Requirements

A belief in the Mission and Vision of BBBS.
Bachelor’s degree in social services, psychology or related field required.
1-2 years of child development experience.
At least 2 years of professional experience in case management, social service or related field.
Must understand and articulate the agency mission and describe program offerings.
Excellent oral and written communication skills including appropriate phone and email etiquette.
Strong facilitation/presentation/public speaking skills.
Must be customer focused, friendly and engaging.
Interviewing and assessment skills are a must.
High level of efficiency and organization, ability to manage time effectively and efficiently and handle multiple tasks.
Excellent attention to detail and organize work style.
Ability to work both in a team and independently with exercising good judgment, sound decision making and problem-solving skills.
A strong commitment to quality and results.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook).
Flexibility to frequently work on evenings and weekends.
This position requires, on a regular basis, travel throughout the Metropolitan Chicago area (and some suburbs), including the following counties: Cook, DuPage, Lake County Indiana and Lake County Illinois, Applicants must have access to reliable automobile, valid driver’s license and auto insurance to meet this requirement.

Nice To Haves

Bilingual (English/Spanish) Preferred (written and spoken proficiency).
Experience with database software (Salesforce), preferred.
Bilingual (fluent Spanish), preferred.

Responsibilities

Foster and maintain a professional relationship with potential volunteers and youth/families by monitoring and maintaining contact from inquiry through matching.
Work with corporate, community, and school partners to schedule and conduct enrollment interviews for all volunteers and children/families interested in Site-Based and Community-Based programs.
Conduct interviews virtually or in-person based on the individual or partner’s preference.
Prepare written assessments and recommendations within 48 hours post-interview. All match recommendations and/or approvals are based on the professional judgment of the Enrollment and Matching Specialist.
Provide weekly schedules, progress updates, and reports to the Manager of Enrollment.
Conduct outreach and recruitment for new volunteers and children, including distribution of program marketing materials, presentations to targeted organizations, ensuring presence at key community events, and collaborating with assigned schools/sites to ensure successful recruitment of children, as needed.
Communicate with the Manager of Enrollment on bottlenecks and strategize how to proceed.
Work collaboratively with EMS staff to assist with scheduling interviews high priority family and volunteers.
Create safe and appropriate match relationships based on the current pool of volunteers and children.
Present matches to all match parties by phone to gain approval, prepare match notes, and lock in match introduction. Conduct 5 match presentations per week and facilitate 10 match introduction meetings per month or hand off to Program & Partnership facilitators or Match Introduction Meeting Coordinators.
Monitor progress towards and meet goals established for Part-Time Enrollment and Matching (baseline capacity 10 interviews and 10 assessments, and 5 matches per month).
Coordinate and schedule match introduction meetings, including assigning facilitators and managing appointments through Outlook calendar.
Collaborate with all program partners to ensure a seamless transition for volunteers and children/families from inquiry to matching.
Conduct volunteer reassessments and child reassessments, as needed.
Maintain accurate files and documentation on all volunteers and children/families.
Other duties as assigned.