Enrollment Liaison

Bering Straits Native Corp•Unalakleet, AK

3d•Remote

About The Position

The Enrollment Liaison serves as the primary point of contact within the community for enrollment assistance. This role involves helping community members complete applications for descendants and missed enrollees, explaining eligibility requirements and necessary verification documents, and providing clear, respectful assistance to shareholders, descendants, and their families. The liaison will also support Elders and individuals needing extra help with applications. Responsibilities include reviewing applications for completeness, verifying submitted documentation against enrollment requirements, notifying applicants of any missing or additional documentation needed, and guiding them on how to obtain required records. The liaison will ensure applications and supporting documents are organized and submitted correctly, assist with scanning and uploading materials, and securely handle and return original documents to applicants. This role requires close coordination with the Corporate Enrollment Team, assisting with follow-up requests, locating and communicating with applicants, providing status updates, and resolving incomplete applications. Maintaining accurate records of applicant interactions and application status is crucial. Additionally, the liaison will promote awareness of enrollment opportunities within the community, encourage timely application submission, and assist with special enrollment projects and outreach activities. Strict confidentiality of all applicant and shareholder information must be maintained, and all records handled in accordance with BSNC policies and procedures.

Requirements

High school diploma or equivalent required.
Experience working in a community service, administrative, customer service, or support role.
Must be a verified BSNC shareholder, descendant of a shareholder, or spouse of a shareholder.
Must reside in the community of assignment.
Ability to work flexible hours based on applicant need and availability.
Ability to independently operate and use provided computer, scanner, and phone equipment to communicate with applicants and corporate enrollment staff, enter and transmit information, and support application processing.

Nice To Haves

Experience working with confidential or sensitive information preferred.
Knowledge of BSNC shareholder enrollment and descendant eligibility.
Familiarity with local families and community relationships.
Experience assisting with applications, records, or community programs.
Knowledge of Alaska Native shareholder enrollment or tribal enrollment processes.

Responsibilities

Serve as the primary point of contact within the community for enrollment assistance.
Assist community members with completing descendants and missed enrollee applications.
Help applicants understand eligibility requirements and required verification documents.
Provide clear and respectful assistance to shareholders, descendants, and families.
Support Elders and individuals who require additional assistance completing applications.
Review applications for completeness prior to submission to the enrollment office.
Review submitted documentation to confirm it meets enrollment requirements, notify applicants if additional or different documentation is needed, and provide guidance on where and how required records may be obtained in accordance with established enrollment procedures and available public resources.
Ensure applications and supporting documents are organized and properly submitted.
Assist with scanning, uploading, or transmitting application materials using provided equipment.
Ensure original documents are handled securely and returned to applicants promptly.
Work directly with Enrollment Technicians to support application processing.
Assist with follow up requests for missing information, documentation, or clarification.
Help locate and communicate with applicants within the community when additional information is required.
Provide status updates and support resolution of incomplete or aging applications.
Maintain accurate records of applicant interactions and application status.
Promote awareness of enrollment opportunities within the community.
Encourage timely application submission by providing accessible local assistance.
Assist with special enrollment projects and outreach activities as assigned.
Maintain strict confidentiality of all applicant and shareholder information.
Handle all records in accordance with BSNC policies and established procedures.
Protect sensitive personal, family, and shareholder documentation.