Enrollment Intern

CULTURAL EXPERIENCES ABROAD LLC•Phoenix, AZ

1d•Onsite

About The Position

The Enrollment Intern will be responsible for owning and managing specific projects within CEA CAPA’s Enrollment and Advising Department designed to contribute to sales and retention goals including but not limited to document collection, support for the visa and immigration process, and other enrollment operations processes as needed.

Requirements

Demonstrated commitment to customer service.
Ability to thrive in situations that involve phone and computer work.
Proficient in MS Office.
Excellent organizational and time management skills.
Excellent interpersonal skills and outstanding written and verbal communication skills.
Ability to respect confidentiality and ethical boundaries regarding student privacy.

Nice To Haves

Prior higher education experience is preferred.
Experience using CRM (Customer Relations Management) databases, Salesforce preferred.

Responsibilities

Assist with visa and immigration support procedures.
Assist with the processing of student documents uploaded through the student portal. This includes: Reviewing all documents for accuracy, marking documents received in the Student Information System, and communicating to the account owner or student on any documents that need to be resubmitted.
Assist with issuing applicable documents to students as needed.
Provide phone support for the Enrollment Services department as needed.
Record notes in Customer Relationship Management (CRM) system regarding all student communication.
Other duties as assigned.