Enrollment Data Specialist

SSO•Madison, WI

5d•Hybrid

About The Position

The Enrollment Data Specialist provides critical support for eligibility and enrollment data across multiple benefit programs and systems. This role focuses on data integrity, reconciliation, troubleshooting, and vendor coordination, ensuring accurate benefit administration. The ideal candidate is highly analytical, detail-oriented, and capable of working independently while collaborating across technical and business teams.

Requirements

Strong attention to detail and data accuracy
Experience analyzing and comparing large datasets to identify discrepancies and trends
Ability to research, interpret, and apply policies, statutes, and procedures
Experience troubleshooting data issues and documenting outcomes
Intermediate proficiency in Microsoft Excel (formulas, pivot tables, lookups, filtering)
Strong analytical, critical thinking, and problem-solving skills
Ability to communicate complex data clearly to both technical and non-technical audiences
Strong organizational and time management skills with the ability to manage multiple priorities
Ability to maintain confidentiality and handle sensitive information appropriately
Excellent written, verbal, and interpersonal communication skills
Ability to work both independently and collaboratively across teams

Nice To Haves

Experience with eligibility and enrollment systems or data exchange processes
Familiarity with benefits administration, insurance, or public sector programs
Experience working with vendor-managed systems and data integrations
Experience documenting business processes and procedures

Responsibilities

Analyze, reconcile, and validate eligibility and enrollment data across internal systems, employers, and vendors
Research and resolve discrepancies, inconsistencies, and data errors
Support vendor file processes, including reviewing error reports and determining corrective actions
Conduct full-file comparisons to ensure data accuracy and system alignment
Troubleshoot data exchange issues, including 834 file processing and SFTP connectivity
Collaborate with internal teams, employers, and vendors to identify root causes and implement solutions
Support testing and validation related to system updates and data changes
Document processes, findings, and resolutions to support knowledge sharing and compliance
Assist program managers with complex eligibility and enrollment inquiries
Support life insurance enrollment processes, including premium waiver and salary audit activities
Develop and maintain procedures related to eligibility and enrollment administration