Enrollment Counselor

University of the Cumberlands • Williamsburg, KY

2d

About The Position

A Graduate Online Enrollment Counselor coordinates admissions processes towards enrollment of qualified Graduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted Graduate online students. This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.

Requirements

• Bachelor's degree preferred.
• Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
• Outstanding telephone skills; polite, friendly manner working with students.
• Proficient in computer literacy and strong knowledge of Microsoft Office.
• Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
• Customer Service Experience.
• Excellent analytical, communication, and writing skills.
• Ability to work a flexible schedule.

Responsibilities

• Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
• Working with other admissions staff to keep student records up-to-date and accurately entered into the ERP/CRM database.
• Responsible for maintaining admissions reports, daily, weekly, and monthly
• Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• Communicate effectively with applicants in a timely manner.
• Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• Collaboration with academic departments and administration on a regular basis and the ability to build/maintain positive relationships.
• Provide prompt and efficient customer service for Graduate Online Admissions.
• Learn and execute new information and data processes that are required to meet the needs of the University.
• Represent the University at events.
• Receives and uploads student admissions documents.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level